Emma Fitzgerald
Longs,SC
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Landshark Bar & Grill
05.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Operations Manager
Gap Inc
02.2020 - 05.2025
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Interacted well with customers to build connections and nurture relationships.
Hostess
Carrabba's Italian Grill
09.2019 - 12.2019
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Front of House Employee
Gios Pizza
08.2015 - 08.2018
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Established welcoming atmosphere by greeting each guest warmly.
Education
Phlebotomy
CT State Community College- Asnuntuck
Enfield, CT08-2025
Skills
- Organizational Management
- Business Development
- Performance monitoring
- Customer Service
- Business Planning
- Organizational Systems
Certification
- Certified Phlebotomist, National Healthcareer Association
Timeline
Server
Landshark Bar & Grill
05.2025 - Current
Operations Manager
Gap Inc
02.2020 - 05.2025
Hostess
Carrabba's Italian Grill
09.2019 - 12.2019
Front of House Employee
Gios Pizza
08.2015 - 08.2018
Phlebotomy
CT State Community College- Asnuntuck
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