Emma Fondren
Charlotte,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Caregiver
Jane Hinson
Charlotte, NC
02.2021 - 01.2023
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Provided companionship for my client by engaging in conversation and participating in recreational activities.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Encouraged independence while promoting self-care skills.
- Maintained accurate records of services provided, changes in my clients condition, medications administered and other pertinent information.
- Administered prescribed medications on a timely basis following care plan instructions.
- Provided emotional support for my client who were experiencing depression or anxiety due to their illness or disability.
- Accompanied clients to social events such as movies or plays.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Maintained clean and well-organized environment for client happiness and safety.
- Built strong and trusting rapport with clients and loved ones.
- Organized oral medications for clients following dosage and schedule requirements.
Elderly Caregiver
Lou Abernathy
Belmont, NC
02.2019 - 01.2021
- Assessed client's needs and developed individual care plans accordingly.
- Organized recreational activities to promote physical and mental well-being of the elderly.
- Encouraged social interaction between clients and their families.
- Administered medications according to physician instructions.
- Provided companionship and emotional support to elderly clients.
- Communicated effectively with family members on progress of client's health condition.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for my client.
- Respected the privacy, dignity and confidentiality of each client served.
- Developed strong relationships with clients based on trust and respect.
- Supported clients in making decisions that were consistent with their values and wishes.
- Responded quickly in emergency situations in a calm manner.
- Transported clients to doctor appointments or other necessary outings.
- Educated families on available resources within the community that can assist them in caring for their loved ones.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Redirected clients with memory issues, providing safety guidance protection.
- Transported patients to medical, dental and personal care appointments.
- Laundered clothing and bedding to prevent infection.
- Tracked and reported clients' progress based on observations and conversations.
- Built strong and trusting rapport with clients and loved ones.
- Organized oral medications for clients following dosage and schedule requirements.
- Helped clients get in and out of beds and wheelchairs.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dish
Administrative Assistant
Studio Sixteen Salon
Charlotte, NC
03.2017 - 01.2019
- Greeted visitors and provided general information about the company.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered questions from customers regarding products and services offered by the company.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Scheduled appointments between clients and customers and internal staff members.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Managed office supplies inventory and placed orders when necessary.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
High School Diploma -
Myers Park High School
Charlotte, NC05-2004
Skills
- Chronic Disease Management
- Compassionate client care
- Patient Companionship
- Mobility Assistance
- Documentation
- Basic Housekeeping
- Daily living assistance
- Meal Preparation
- First aid and safety
- Problem-Solving
- Multitasking and Organization
- Patient Care
- Compassionate Care
- Emotional Support
- Respectful and Compassionate
- Compassionate communication
- Direct Patient Care
- Supportive Companionship
- Client Transportation
- Dependable and Responsible
- Patient Assessments
- Housekeeping
- COVID-19 Safety Policies
- Elderly Care
- Special Needs Care
Timeline
Caregiver
Jane Hinson
02.2021 - 01.2023
Elderly Caregiver
Lou Abernathy
02.2019 - 01.2021
Administrative Assistant
Studio Sixteen Salon
03.2017 - 01.2019
High School Diploma -
Myers Park High School
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