Emma Galindo
Thornton,CO
Summary
Strategic Business Administrator with 4 years of experience looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent team player and problem-solving skills. Dedicated and reliable professional aiming to make the most of my potential and eager of knowledge to serve my community and achieve community goals and expectations.
Overview
8
8
years of professional experience
Work History
Business Support Administrator
Regional Transportation District
11.2022 - Current
- Greets visitors and answers phones, screens calls, responds to questions, takes messages, and coordinates phone coverage for the department.
- Composes routine correspondence, develops reports, graphs, memorandums, charts, training materials, spreadsheets and other correspondence from notes, oral or written instructions.
Maintains calendar for supervisor or division and arranges meetings as needed. Monitors departmental assignments/deadlines.
- Receives and distributes incoming mail, information and requests to appropriate staff. Arranges for courier services/overnight deliveries or makes deliveries of documents.
- Creates files for various projects, provides document control and maintains various records.
Inventories and orders office supplies. Arranges for office equipment maintenance and handles day to day logistics of the work environment.- Generates travel requests and authorizations. Performs initial review of division travel and expense reports to ensure compliance with company policies. Completes check requests and expense reports.
Bilingual Information Specialist
Regional Transportation District
08.2021 - 11.2022
- Received and respond in a timely manner to incoming calls from the public regarding inquiries, commendations, concerns, suggestions, policies, general information, trip planning and schedule request.
- Provide courteous and general information to customers.
- Entered information concerning complaints, suggestions, or commendations into the RTD database for inter-departmental retrieval and access.
- Researched and investigated each contact through use of reference material including bus headways, CCS screens, maps, district policy bulletins and other RTD Personnel.
- Represented RTD at public and internal meetings, gave presentations and provided information to participants.
Front Desk Administrator
Clinica Family Health
12.2018 - 07.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Improved office organization by implementing effective filing systems and document management practices.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Assisted in the coordination of events and meetings.
- Updated internal databases regularly with verified information, facilitating easy access for all team members involved in the process.
- Trained new employees on company policies, procedures, and verification techniques, contributing to overall team success.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Handled confidential guest information with discretion, maintaining privacy standards as per company guidelines.
- Used internal software to process patients check-ins and check-outs.
Customer Service Supervisor
Walmart
09.2017 - 11.2018
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
- Assisted with auditing cash drawers and safe deposits, ensuring accuracy and compliance with company standards.
- Trained new employees on proper cash handling procedures, promoting consistency and best practices within the team.
Customer Service Representative
Walmart
05.2016 - 06.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Wheat Ridge High School
Wheat Ridge, CO03.2018
Skills
- Written & Oral Communication
- Problem Solving
- Team Collaboration
- Time Management
- Microsoft Office Suite
- Translator
- Analytical Thinking
- Attention to Detail
- Planning and Prioritization
- Multitasking Abilities
- Fast Learner
Timeline
Business Support Administrator
Regional Transportation District
11.2022 - Current
Bilingual Information Specialist
Regional Transportation District
08.2021 - 11.2022
Front Desk Administrator
Clinica Family Health
12.2018 - 07.2021
Customer Service Supervisor
Walmart
09.2017 - 11.2018
Customer Service Representative
Walmart
05.2016 - 06.2017
High School Diploma -
Wheat Ridge High School