Emma Gallegos

Medical Assistant

Healthcare Network Of SWFL

09.2007 - Current

Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Implemented patient education program on preventative care, enhancing community health awareness.
Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Oriented and trained new staff on proper procedures and policies.
Taught patients about medications, procedures, and care plan instructions.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Collected and documented patient medical information such as blood pressure and weight.
Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.