Emma Gallegos
LaBelle,FL
Summary
Dedicated Medical Assistant with extensive 19 years of experience at Healthcare Network of SWFL, excelling in patient-focused care and clinical documentation. Proven ability in phlebotomy and vital signs monitoring, fostering trust through compassionate communication. Enhanced patient satisfaction by streamlining appointment scheduling and implementing effective care management strategies. Fluent in Spanish, ensuring comprehensive support for diverse patient populations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
Healthcare Network Of SWFL
09.2007 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Education
High School Diploma -
LaBelle High School
LaBelle, FL05-1998
No Degree - Patient Care Technician
Lee County Vocational Tech
Fort Myers, FL09-2001
No Degree - Certification For Medical Assistant
ABM University
Lehigh Acres, FL07-2016
Skills
- HIPAA compliance
- Patient scheduling
- OB/GYN procedures
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Appointment setting
- Compassionate caregiver
- Sterilization techniques
- First aid
- Equipment sterilization
- Sterile technique
- Fluent in Spanish
- Simple dressings
- Prioritizing stat orders
- Professional bedside manner
- Monitoring patient progress
- Valid Florida driver's license
- Reliable transportation
- Conflict resolution
- Medical equipment operation
Certification
- BLS Training - 04/04/2023-04/2025
Languages
Spanish
Timeline
Medical Assistant
Healthcare Network Of SWFL
09.2007 - Current
High School Diploma -
LaBelle High School
No Degree - Patient Care Technician
Lee County Vocational Tech
No Degree - Certification For Medical Assistant
ABM University
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