Emma Garces
Houston,TX
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times. Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. Experienced as a Hairstyle receptionist/hair assistant in beauty industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
1
1
year of professional experience
Work History
Mastros Steakhouse Hostess
Landrys Restaurant
Houston, Texas
05.2021 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Informed servers of newly seated parties for speedy service.
- Answered guests questions about hours, seating and menu information.
- Assisted managers with quickly resolving service- and food-related issues.
- Planned and executed 6-33-guest parties by organizing menus, spaces and special requests.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Used cash registers and credit card machines to cash out Guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Collected information from arriving Guests to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating, or communicated changes to guests.
- Recorded available tables after seating each party using specialized seating software.
- Supervised server balance and monitored table turnover to accurately seat guests.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Education
High School Diploma -
Westside High School
Houston, TX05.2022
Skills
- Highly Organized
- Wait List Management
- Self-motivated
- Large Party Preparation
- Creative Problem Solving
- Verbal and Written Communication
- Time Management and Prioritization
- Multitasking and Prioritization
- Reservation Management
- Personable and Friendly
- Opening and Closing Procedures
- Guest-Oriented
- Kitchen Staff Coordination
- Guest Greeting and Seating
- Flexible and Adaptable
- Cleaning and Sanitizing
- Mobile Order Management
- DoorDash and UberEats
- Service-Oriented
- Guest Experience Management
Accomplishments
- Opened New York Fashion Week 2021/2022
- Paris Milan Fashion Week Spring 2023
- Page Parkes FashionModel
- Awarded Fresh faces of Houston Top Models 2021
- Awarded Heart of the Wolf Pack on WHS volleyball team 1st year
- Awarded Strength of the Pack on WHS volleyball team 2nd year
- Created a support Organization called the Baseball Diamond Darlings
- Supported my High Schools athletics teams as an honor for my great uncle who passed away, he was known as one of the greatest baseball coaches in Robstown and took his team to state 7 times year in a row
- PageParkes Corporation Fashion Model
- Social Media Influencer of the Fashion Modeling World Industry
- Mastros Steakhouse Employee ( Landry's Corporation/ employee) Hostess
- Owner Tilman Fertitta Houston Rockets/Landrys Corporation
Timeline
Mastros Steakhouse Hostess
Landrys Restaurant
05.2021 - Current
High School Diploma -
Westside High School
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