Emma garcia

• Supported daily operations by coordinating team schedules and managing workflow.
• Assisted in training new staff on company policies and procedures.
• Contributed to inventory management by tracking stock levels and placing orders as needed.
• Provided customer service support, addressing inquiries and resolving issues efficiently.
• Participated in team meetings to discuss project updates and operational improvements.
• Maintained cleanliness and organization of workspaces to enhance productivity.
• Utilized software tools for scheduling and reporting tasks effectively.
• Collaborated with team members to ensure alignment on project deliverables.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Front Desk Duties:

Managed high-volume multi-line phone system, directing calls and addressing general inquiries with a friendly and knowledgeable demeanor.

Greeted and assisted an average of 100+ visitors daily, ensuring a positive first impression and seamless check-in process.

Assistant Manager Duties:

Assisted the Manager in daily operations, including inventory oversight, supply ordering, and ensuring adherence to company standards.

Coached and mentored new front desk staff, leading training sessions to improve team performance and service quality.

Resolved complex customer complaints, diffusing tense situations and improving overall guest satisfaction by 15%

Prepared daily financial and accounting reports, accurately processing payments and maintaining records.

• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

• Led team training initiatives to enhance service quality and operational efficiency.
• Streamlined inventory management processes, ensuring timely restocking of supplies.
• Coordinated staff schedules to optimize coverage during peak service hours.
• Implemented customer feedback systems to improve dining experience and satisfaction rates.
• Mentored junior staff, fostering professional development and enhancing team performance.
• Oversaw daily operations, ensuring compliance with health and safety regulations.
• Developed strategic plans for special events, increasing guest attendance and revenue opportunities.
• Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
• Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
• Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
• Implemented sanitation protocols to maintain a clean and safe environment for both employees and guests.
• Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
• Streamlined communication between kitchen staff and servers for improved order accuracy and timeliness.