Emma Gardner
Huntsville
Summary
Customer-focused professional with experience in high volume service environments, recognized for strong time management, problem-solving, and the ability to deliver exceptional experiences while leading and supporting team success.
Overview
4
4
years of professional experience
Work History
Lead Service & Training Associate
First Watch
08.2023 - Current
- Utilized critical thinking skills to align restaurant processes and guest experience
- Collaborated with team to ensure efficient food and beverage delivery
- Evaluated training effectiveness through feedback and assessments, ensuring continuous improvement.
- Implemented best practices for table turnover to optimize seating capacity during peak hours
- Maintained knowledge of menu items, specials, and dietary restrictions for informed customer recommendations
- Trained new staff on service protocols and restaurant procedures to enhance team performance
Kitchen Operations Team
Mr. Hamburger
03.2022 - 07.2023
- Managed daily product inventory levels while streamlining customer and kitchen orders to support efficient, timely service
- Partnered with team members to maintain consistent, effective communication and smooth kitchen operations
- Maintained cleanliness and organization of workstations to ensure compliance with health standards
Education
Bachelor of Science - Healthcare Administration, Psychology
Sam Houston State University
Huntsville, TX12.2025
Skills
- High-Volume Service
- Time Management
- Customer Experience
- Relationship Building
Timeline
Lead Service & Training Associate
First Watch
08.2023 - Current
Kitchen Operations Team
Mr. Hamburger
03.2022 - 07.2023
Bachelor of Science - Healthcare Administration, Psychology
Sam Houston State University