Emma Gargiulo
Fort Mill,SC
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Front of House/Bar Manager
Carolina Ale House- LM Hospitality
10.2022 - Current
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Performed cash handling activities and secured nightly bank deposits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process
- Increased revenue with creative marketing initiatives and promotional events
- Developed strong relationships with suppliers, negotiating favorable terms and pricing
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space
Head Bartender
Carolina Ale House
03.2021 - Current
- Prepare beverages for bar while producing tickets in the service well in a high volume atmosphere
- Extensive knowledge of craft beer, classic cocktails and specialty cocktails
- Upheld strict cash handling procedures
- Assess customers' needs and preferences and make recommendations
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment
- Upheld strict regulations for safe alcohol service and food safety
- Verified drinking age requirements of customers by carefully reviewing photo identification
Bartender
Tega Cay Shore Club
08.2020 - 03.2021
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction
- Created attractive bar displays by strategically arranging bottles and glasses
- Prepared garnishes by evenly slicing and pitting fruits
- Upheld strict regulations for safe alcohol service and food safety
- Maintained impeccably clean, attractive and well-stocked bar area
Paralegal
FrickTrentLizzio, LLC
03.2020 - 03.2021
- Prepared and evaluated Real Estate transaction-related files and legal documents such as
- POA's, Not me affidavits, Contracts, Final Policies
- Interpreted and amended title commitments and other related documents as required
- Prepared accurate deal closing packages and followed specified guidelines for real estate contracts
- Experienced in SoftPro to draft preliminary title opinions, HUDS, final title opinions and other closing documents
- Communicated with clients, agents, lenders and other key parties to a real estate closing
- Notarized closing packages and other documents as needed
- Enhanced client satisfaction by efficiently managing real estate transactions and ensuring timely completion
- Prepared legal documents such as deeds, mortgages, and leases to facilitate smooth real estate transactions
- Provided exceptional customer service throughout the transaction process, earning repeat business from satisfied clients
- Coordinated seamless communication between all parties involved in the transaction process through proactive outreach efforts
- Created detailed closing checklists to ensure accuracy and completeness of required documentation prior to finalizing transactions
- Prepared legal property descriptions for use in transactions
- Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents
Bartender
Lake Wylie Brewing Co
01.2018 - 01.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Manager
Rock Hill Farm Market
01.2012 - 01.2018
- Managed 14 member team, to include work time scheduling
- Managed product inventory, orders, as well as store funds and resources
- Responsible for problem resolution for all product shipments
- Handled customer relations and addressed all issues and concerns
- Effectively communicated and collaborated tasks to ensure timely completion
- Selected ahead of peers to manage sales of Christmas tree during season
- Lead all staff members in total tree sales, averaging 45 tree sales per day
Education
Associates Degree - Paralegal Studies
York Technical College
Skills
- MS Office
- Good Telephone Etiquette
- Written Communication
- Time Management
- Critical Thinking
- POS and Toast system operation
- Dependable and Responsible
- Verbal Communication
- Guest Satisfaction
- Team Collaboration
- Attention to Detail
- Notary Services
- Restaurant Management
- Event Coordination
Timeline
Front of House/Bar Manager
Carolina Ale House- LM Hospitality
10.2022 - Current
Head Bartender
Carolina Ale House
03.2021 - Current
Bartender
Tega Cay Shore Club
08.2020 - 03.2021
Paralegal
FrickTrentLizzio, LLC
03.2020 - 03.2021
Bartender
Lake Wylie Brewing Co
01.2018 - 01.2020
Manager
Rock Hill Farm Market
01.2012 - 01.2018
Associates Degree - Paralegal Studies
York Technical College
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