Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Gazda

Belchertown,MA

Summary


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Rehabilitation Technician

Encompass Health Rehabilitation Hospital
10.2022 - Current
  • Prepared treatment areas by organizing equipment and ensuring cleanliness, promoting a safe environment for therapy sessions.
  • Trained new staff on protocols, procedures, and best practices to maintain high standards of patient care.
  • Maintained a clean and organized therapy environment, promoting safety and efficiency.
  • Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
  • Managed inventory of supplies and ordered new materials when needed, maintaining a well-stocked therapy space.
  • Communicated back to nurses and therapists regarding patient performance and condition.
  • Transferred, moved and ambulated patients to and from departments with wheelchairs and stretchers.

Activities Assistant, Receptionist, Dietary Aide

Christopher Heights
04.2021 - 10.2022
  • Assisted in planning and organizing daily activities for residents, enhancing engagement and participation.
  • Facilitated group activities, fostering social interaction among residents and promoting teamwork.
  • Provided support during special events, contributing to successful execution of community celebrations and gatherings.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Developed and implemented individualized activity plans tailored to resident preferences and needs.
  • Collaborated with healthcare professionals to ensure safe participation in physical activities.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Answered central telephone system and directed calls accordingly.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Collaborated with kitchen staff to maintain cleanliness and organization of work areas.
  • Delivered food trays to patients, ensuring timely service and proper presentation.
  • Monitored food inventory, reporting shortages to support efficient stock management.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Provided emotional support and companionship to improve quality of life for residents.
  • Communicated with family members and other caregivers to provide updates on well-being and care of residents.
  • Engaged residents through events, small groups, and personal attention.

Retail Sales Associate

JOANN Fabrics and Crafts
09.2020 - 12.2021
  • Assisted customers in product selection and provided information on features and benefits.
  • Maintained organized merchandise displays to enhance customer experience and drive sales.
  • Processed transactions accurately using POS systems, ensuring efficient checkout experiences.
  • Collaborated with team members to meet store objectives and improve overall performance.
  • Participated in inventory management tasks, contributing to stock accuracy and replenishment efforts.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Greeted customers and provided outstanding customer service.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Receptionist Assistant

Valley Dentists Of Belchertown
10.2019 - 05.2020
  • Assisted in managing front desk operations and ensuring a welcoming environment for visitors.
  • Handled incoming calls and directed inquiries to appropriate staff members efficiently.
  • Maintained organized scheduling for appointments and meetings, supporting office workflow.
  • Processed mail and packages, ensuring timely delivery to relevant departments.
  • Greeted clients and visitors, providing information and assistance as needed to enhance their experience.
  • Learned office procedures quickly, adapting to various administrative tools and systems effectively.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
  • Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

Associates - Health Sciences

Holyoke Community College
Holyoke, MA
05-2024

High School Diploma -

Belchertown High School
Belchertown, MA
06-2021

Skills

  • Patient service
  • Relationship building
  • Professional appearance
  • Conflict resolution
  • Time management abilities
  • Customer service
  • Teamwork
  • Problem-solving
  • Friendly and outgoing
  • Calm demeanor
  • Honest and dependable

Timeline

Rehabilitation Technician

Encompass Health Rehabilitation Hospital
10.2022 - Current

Activities Assistant, Receptionist, Dietary Aide

Christopher Heights
04.2021 - 10.2022

Retail Sales Associate

JOANN Fabrics and Crafts
09.2020 - 12.2021

Receptionist Assistant

Valley Dentists Of Belchertown
10.2019 - 05.2020

Associates - Health Sciences

Holyoke Community College

High School Diploma -

Belchertown High School

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