Emma Gerrard
Franklin,VT
Summary
Professional social worker with comprehensive knowledge of social service programs and community resources. Tenured experience in healthcare settings. Skilled at identifying needs and developing effective plans of care to provide intervention and assistance, including crisis intervention and case management. Possesses strong interpersonal and communication skills. Strong focus on team collaboration and achieving outcomes under changing circumstances. Valued for empathy, adaptability, and communication skills.
Overview
16
16
years of professional experience
Work History
Medical Social Worker
VNA & Hospice of the Southwest Region
03.2016 - Current
- Completed psychosocial evaluations and needs assessments through person-centered care planning and regular in-home visits with patients.
- Connected patients with both local and broader community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
- Explained long term care options to help individuals and families make informed decisions about their care options.
- Participated in interdisciplinary team meetings to enhance collaboration for optimal patient care, engaging in regular case conferences and ongoing communication.
- Ensured continuity of care by coordinating transitions to and from home settings to hospitals, acute care facilities or long-term care facilities.
- Provided emotional support to patients and families during critical health situations, promoting coping mechanisms and resilience.
- Documented case notes and coordinated follow-up for seamless case management within the Vermont LTC Medicaid program.
- Advocated for patient's rights and goals.
- Educated patients on available treatment options and assisted in informed decision-making regarding their healthcare goals, specifically through support with advance care planning. Created a bridge between patients and providers to understand the unique psychosocial needs of the patient.
- Worked closely with community partners to understand available resources and initiatives that can improve patient care and meet the changing needs of a diverse community.
- Assessed risk factors of patients and made referrals for further services.
- Assisted patients in accessing housing, financial assistance, food security, mental health resources, medical equipment, and in-home supports; researched available options and resources in complex situations to better serve patients.
Home/School Coordinator
Northwestern Counseling and Support Services
03.2014 - 02.2016
- Provided support to clients and families through coordinating between home, school, and the community in a variety of ways.
- Assisted clients and families in accessing appropriate support services to promote overall wellbeing across multiple environments.
- Engaged in effective and consistent communication with parents and within the school system in order to provide a consistent and effective approach to working with clients.
- Facilitated meetings with clients and team members to discuss client progress, needs, and address psychosocial factors impeding clients access to education.
- Maintained detailed notes around communication with families and team members to ensure continuity of care.
- Communicated with parents to encourage active parental participation in education.
Instructional Assistant
Northwestern Counseling and Support Services
12.2012 - 02.2014
- Provided one-on-one support to students with special needs through behavioral and emotional intervention across multiple settings.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
High Risk/Intake Home Care Case Manager
North Shore Elder Services
06.2009 - 11.2012
- Ensured compliance with federal and state regulations, maintaining accurate records and documentation throughout the case management process.
- Handled complex case management situations, navigating a variety of healthcare systems and resources to provide the best possible support for clients.
- Developed strong relationships with patients and families, fostering trust and open communication during challenging times.
- Conducted thorough monthly assessments of both physical and psychosocial factors impacting a patient's well-being at home.
- Assessed clients in their homes for programs that would best meet their clinical, functional and financial needs at home.
- Made appropriate referrals to community partners, developing and maintaining good working relationships with other organizations to ensure adequate ongoing care to clients.
- Coordinated closely with nursing staff to understand the clinical needs of clients and ways to support them at home.
Education
Bachelor of Arts - Social Work
Gordon College
Wenham, MA05-2009
Skills
- Clear and thorough documentation
- Ability to assess at-risk situations and ability to develop an appropriate plan of care
- Effective collaboration with external community organizations
- Goal setting
- Direct and effective communication in complex situations
- Psychosocial assessment
- Service coordination
- Discharge planning
- Interdisciplinary coordination
Timeline
Medical Social Worker
VNA & Hospice of the Southwest Region
03.2016 - Current
Home/School Coordinator
Northwestern Counseling and Support Services
03.2014 - 02.2016
Instructional Assistant
Northwestern Counseling and Support Services
12.2012 - 02.2014
High Risk/Intake Home Care Case Manager
North Shore Elder Services
06.2009 - 11.2012
Bachelor of Arts - Social Work
Gordon College
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