Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Gershon

Oklahoma City

Summary

Highly organized and detail-oriented professional with over 20 years of experience in office administration, retail operations, and customer service. Expertise in creative problem-solving and exceptional office management skills, supported by a proven track record of enhancing office efficiency through strategic organizational initiatives. Committed to delivering outstanding customer service while consistently exceeding performance expectations, with proficiency in accounts payable, receivable, bank reconciliation, cash management, and payroll processing. Strong interpersonal and communication abilities foster confidence and build rapport with diverse clients and colleagues, ensuring a collaborative and productive work environment.

Overview

2026
2026
years of professional experience

Work History

Paryroll

Oklahoma City Golf Country Club
2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Office Administrator

Energy Environmental Services
07.2013 - 06.2022
  • Originally hired as an hourly level Receptionist, was promoted to Office Manager. Performed various correspondence, maintained files, and completed end-of-month reporting (P&L and Balance Sheet).
  • Gained experience well beyond office administration. Led in processing payroll (up to 50 employees), A/R, and A/P; facilitating meetings; completing expense reports; and conducting executive secretary duties.
  • Provided leadership for monthly bank reconciliations to include all banking and resolution of invoice discrepancies. Was responsible for managing expense reports and reconciling credit card purchases.
  • Maintained oversight of accounts payable – processing invoices, credit memos, and payment transactions.
  • Demonstrated excellent follow-through on tasks and management recognized for superior performance.

Customer Service Specialist

Williams Sonoma Inc.
08.1999 - 06.2013
  • Provided leadership in working with customers by telephone or in person to offer additional information about products/services, took customer orders, cancelled accounts, and resolved complaints.
  • Practiced the importance of excellent customer service. Continually provided outstanding customer service by developing customer relationships as well as building individual sales volume to consistently win a new customer base.
  • Management recognized and promoted from Customer Service Representative to Specialty department.
  • Selected to lead in the implementation of several different pilot programs. Assisted store customers in navigating web-based products, placing online orders, and troubleshooting any technical issues.

Education

Undergrad Studies towards an Associate in Science - undefined

Banbury College
Banbury
08.1992

Skills

  • Microsoft Office (Word, Excel, PowerPoint, Outlook) and QuickBooks

Timeline

Office Administrator

Energy Environmental Services
07.2013 - 06.2022

Customer Service Specialist

Williams Sonoma Inc.
08.1999 - 06.2013

Undergrad Studies towards an Associate in Science - undefined

Banbury College

Paryroll

Oklahoma City Golf Country Club
2022 - Current

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