Emma Ghann
Los Angeles,CA
Summary
Authorized to work in the US for any employer Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Assistant/Data Analyst
Exodus Recovery CRTP
01.2021 - 03.2023
- Managed 50 clients’ registrations and process their health care related documents in Electronic Medical Records (EHR) system using Cerner
- Designed and conducted training and development programs to improve individual and organizational performance in regard to Exodus’ Data Collection Systems and other Decision Support tools
- Interpreted data, analyzed results using statistical techniques and provide ongoing reports
- Developed and implemented databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
- Produced monthly reports using advanced Excel spreadsheet functions
- Identified, analyzed and interpreted trends or patterns in complex data sets
- Identified, analyzed and interpreted trends or patterns in complex data sets.
Call center Associate
WPAS Los Angeles-REMOTE POSITION
04.2022 - 03.2023
- Handled large volume of inbound and outbound calls in timely manner
- Followed communication scripts and use knowledge of company’s products and services to go off-script when necessary.
- Identified customer needs, research issues, resolve complaints, and provide solutions
- Maintained ownership of calls throughout lifecycle of caller’s request, including follow-ups with escalation team
- Recommended improvements for systems and processes to boost organizational efficiency.
Healthcare Administrative Assistant
Assisted Home Health & Hospice-REMOTE POSITION
07.2020 - 12.2021
- Handled special projects assigned by chief clinical officer, director of medical department and chief medical officer.
- Scheduled meetings and made travel arrangements for department
- Gathered data and other necessary information, prepared administrative reports, statements and rosters
- Protected privacy of patients by complying to HIPAA regulations
- Opened, sorted, reviewed and distributed mails and prepared responses to routine inquiries
- Provided general clerical support including photocopying, typing and word processing
- Assisted administrative duties which included patient’s registrations and updating EHRs.
- Scheduled office meetings and client appointments for staff teams
Intermediate Clerk
Department Public Social Services-REMOTE POSITION
11.2017 - 02.2020
- Handled dissemination of data to various departments and compiled monthly reports based on tabulation of posted data.
- Screened and accelerated applications for accuracy of content and compliance with procedural and regulatory requirements
- Assisted with application of 50+ clients every day.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
M.A - Medical Assistant
US Career Institute
Fort Collins, CO05.2021
Master of Science - Health Administration
Northcentral University College
San Diego, CA06.2020
Skills
- HIPAA
- Vital Signs
- EMR Systems
- Medical Records
- Medical Terminology
- Medical Billing
- Hospital Experience
- Patient Care
- Medical Office Experience
- Schedule management
- Patient monitoring
- Filing
- Customer service
- Intake
- Administrative experience
Accomplishments
- Modified and improved existing databases to reduce processing time by 80% and improve accuracy by 90%
Certification
BLS for Healthcare Providers
March 2021 to March 2023
Medical Assistant Certificate.
Timeline
Call center Associate
WPAS Los Angeles-REMOTE POSITION
04.2022 - 03.2023
Program Assistant/Data Analyst
Exodus Recovery CRTP
01.2021 - 03.2023
Healthcare Administrative Assistant
Assisted Home Health & Hospice-REMOTE POSITION
07.2020 - 12.2021
Intermediate Clerk
Department Public Social Services-REMOTE POSITION
11.2017 - 02.2020
M.A - Medical Assistant
US Career Institute
Master of Science - Health Administration
Northcentral University College
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