Emma Gibson
New Salisbury,IN
Summary
I started at Weaponspro/Salem Pawn in sales and over time was promoted to Store Manager with a proven track record in boosting sales revenue through effective strategies and exceptional customer service. Skilled in problem-solving and customer relations, I enhanced client retention and satisfaction while leading a motivated sales team. Committed to fostering community engagement and building lasting client relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
WeaponsPro / Salem Pawn
02.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Interacted well with customers to build connections and nurture relationships.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
Education
High School Diploma -
Salem High Shool
Salem, IN05-2014
Skills
- Customer service
- Customer relations
- Multitasking and organization
- Customer service management
- Goals and performance
- Persuasive negotiations
- Sales presentations
- Analytical problem solver
- Relationship building
- Positive and upbeat
- Goal setting
- Territory sales management
- Prospecting and telemarketing
- Sales closing techniques
- Sales territory growth
Certification
- Licensed Indiana Pawnbroker - 2021 - 2024
- Licensed FFL - 2022 - 2025
Timeline
Store Manager
WeaponsPro / Salem Pawn
02.2014 - Current
High School Diploma -
Salem High Shool
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