Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Gicante

raymore,MO

Summary

Goal-oriented Customer Care Executive with expertise in training and developing customer service professionals and create bigger profit margins in industry. Skillfully compile monthly customer service metrics and monitor customer service professionals. Friendly and outgoing to solve problems efficiently and effectively. Versatile assistant owner offering skills in business management, strategy development, and team leadership. Exemplary record of supporting owners in the successful administration of businesses across various sectors. Known for proficiently managing operational processes, implementing cost-saving measures, and driving business growth. Recognized for fostering positive work environments and delivering impactful results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Author

Myself
Raymore, MO
05.2025 - Current
  • Edited existing manuscripts for clarity and structure according to the client's requirements.
  • Proofread content before submission to ensure accuracy of facts, grammar, spelling, punctuation.
  • Generated ideas for new articles or books based on current trends in the industry.
  • Maintained a portfolio of published works available online or in print format.
  • Collaborated with design teams to create visual elements that complemented written material.
  • Researched and edited content to ensure accuracy and quality of work.
  • Interacted with editors to address feedback and make necessary changes to content.
  • Created outlines for books, articles, stories, or scripts based on research findings and personal experience.

Private Nanny

N/A
Lee's Summit, MO
12.2024 - Current
  • Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
  • Assisted with bedtime routines such as bathing, changing clothes or reading stories.
  • Planned age-appropriate educational activities designed to promote learning and development.
  • Maintained a safe, healthy and nurturing environment for the children in their home.
  • Developed an understanding of each child's individual strengths and weaknesses.
  • Prepared meals according to dietary needs of the family's children.
  • Encouraged developmentally appropriate language skills through conversation and activities.
  • Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
  • Administered basic first aid techniques when needed while monitoring health conditions closely.
  • Provided supervision and guidance to ensure safety of children in all situations.
  • Provided positive reinforcement through rewards systems for good behavior.
  • Transported the children safely to appointments, social engagements or recreational activities.

Shift Leader

Jersey Mike's Subs
Raymore, Missouri
11.2023 - 03.2025
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Assisted in training new employees on shift operations.
  • Adhered to all health code regulations while preparing food items for customers.
  • Resolved customer complaints promptly and professionally.

Small Business Owner

Myself
Raymore, Missouri
01.2023 - 01.2025
  • Participated in local community activities to promote the brand's visibility and reputation.
  • Cultivated relationships with key stakeholders in the industry.
  • Resolved conflicts between staff members and customers when necessary.
  • Analyzed market trends to inform product offerings and pricing decisions.
  • Oversaw daily operations of small business including customer service and financial management.
  • Monitored customer feedback and implemented changes based on their suggestions.
  • Provided support services such as technical assistance or troubleshooting issues for clients.
  • Created budgets and monitored expenses to stay within budget limits.
  • Ensured compliance with applicable laws and regulations while running the business.
  • Negotiated contracts with vendors, suppliers and customers.
  • Identified new technologies that could be used to improve efficiency and productivity.
  • Implemented efficient processes for ordering inventory and tracking deliveries.
  • Organized events such as conferences, seminars, trade shows. for networking opportunities.
  • Developed business plans and strategies to grow small business.
  • Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.

Bakery Worker

Barkville
Peculiar, Missouri
08.2022 - 09.2023
  • Followed health codes and regulations regarding food handling procedures.
  • Monitored temperatures inside ovens during baking processes to ensure food safety regulations were met.
  • Rotated stock regularly to prevent spoilage due to overstocking or outdating.
  • Assisted customers with their orders providing advice on different types of pastries available.
  • Restocked supplies such as paper towels, napkins and condiments at front counter area as needed.
  • Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
  • Ensured that all food items were prepared according to company standards.
  • Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.

Crew Member

Dutch Bros
Belton, Missouri
05.2022 - 08.2022
  • Educated customers on menu items, product ingredients and nutritional values.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Checked expiration dates on all products before serving them to customers.
  • Resolved customer complaints in a professional manner.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Restocked kitchen supplies including food products and utensils.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.

Manager's Assistant

Cool Cats Snow Cone's
Louisburg, KS
05.2021 - 08.2021
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Drove customer feedback to deliver information to management for corrective action.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Responded to customer issues to provide immediate resolution and improve retention.

Education

Business Management

MOVA
Grandview, MO
12-2023

Skills

  • Content editing
  • Proofreading
  • Research skills
  • Creative writing
  • Manuscript development
  • Customer service
  • Time management
  • Problem solving
  • Project management
  • Strong vocabulary
  • Attention to detail
  • Effective communication
  • Team collaboration
  • Idea brainstorming
  • Child development
  • Typing speed accuracy
  • Conflict resolution
  • Typing speed efficiency
  • Fast typing speed
  • Typing 60 wpm
  • Event organization
  • Microsoft Office
  • Data analysis

Certification

  • Graduated a semester early

Timeline

Author

Myself
05.2025 - Current

Private Nanny

N/A
12.2024 - Current

Shift Leader

Jersey Mike's Subs
11.2023 - 03.2025

Small Business Owner

Myself
01.2023 - 01.2025

Bakery Worker

Barkville
08.2022 - 09.2023

Crew Member

Dutch Bros
05.2022 - 08.2022

Manager's Assistant

Cool Cats Snow Cone's
05.2021 - 08.2021

Business Management

MOVA

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