Emma Gilbert

Responsible ensuring meetings are operated to our company standards for each and every client from planning to execution.

• Works to ensure organizational effectiveness, efficacy, and safety.
• Responsible for drafting contracts for independent contractors to terms outlined in our SOP and their MSA.
• Manages all schedule coordination and communications between clients and meeting staff.
• Maintains positive relations with various vendors.
• Accounting coordination for payments and reimbursements while meeting compliance guidelines.
• Ensuring good company morale by coordinating holiday celebrations as well as birthday recognitions.

Friendly and professional receptionist with experience providing genuine customer service to patients and providing administrative support.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Assists in verifying insurance, confirming eligibility, and processing insurance claims.
• Scheduled out-patient procedures with our affiliated hospitals to ensure proper continuation of care.
• Managed meetings for medical sales representative with the prospective provider.

Diligently contributes to store success by assisting the store manager in executing store operations.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Worked to maintain the Starbucks experience for employees and customers.