Emma Givens
Jonesboro,AR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Office Manager
Slayton Chiropractic, Inc.
05.2018 - 10.2023
- Developed close working relationships with front office staff.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created, maintained and updated filing systems for paper and electronic documents.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Verified insurance of patients to determine eligibility.
- Updated reports, managed accounts, and generated reports for company database.
- Posted payments and collections on regular basis.
- Oversaw accounting, budgeting, and financial reporting.
- Completed weekly payroll for employees.
- Completed patient SOAP Notes daily for provider to sign off on.
Team Member
Panera Bread
07.2018 - 03.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Received orders from customers and input into order management system.
- Developed and maintained positive relationships with customers to enhance service.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Catering Assistant
Cg's Catering
03.2018 - 05.2018
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Receptionist
Knight Sign Industries
02.2016 - 03.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
Dental Intern
Wayne Cook, D.D.S.
08.2015 - 01.2016
- Provided dental instruments for dentist by sterilizing and delivering instruments to treatment room.
- Prepared treatment rooms for patients by following prescribed protocols and procedures.
- Maintained proper operation of dental equipment by completing regular preventive maintenance.
- Protected patients and employees by adhering to infection control policies and protocols.
- Took impressions for retainers and appliances.
Server
Daylight Doughnuts
05.2014 - 01.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Caterer
Cg's Catering
05.2013 - 01.2016
- Provided friendly, courteous service to create memorable moments for guests.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Delivered catered food and supplies to facility for on-time set-up.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Education
No Degree - Accounting And Business Management
Southern New Hampshire University
Hooksett, NH (ONLINE COURSES)High School Diploma -
Marion High School
Marion, AR05.2015
Skills
- Workforce Management
- Bookkeeping
- Inventory Control
- Supply Management
- Staff Management
- Billing
- Office Management
- Data Entry
- Scheduling
- Customer Relations
Timeline
Team Member
Panera Bread
07.2018 - 03.2019
Office Manager
Slayton Chiropractic, Inc.
05.2018 - 10.2023
Catering Assistant
Cg's Catering
03.2018 - 05.2018
Receptionist
Knight Sign Industries
02.2016 - 03.2018
Dental Intern
Wayne Cook, D.D.S.
08.2015 - 01.2016
Server
Daylight Doughnuts
05.2014 - 01.2016
Caterer
Cg's Catering
05.2013 - 01.2016
No Degree - Accounting And Business Management
Southern New Hampshire University
High School Diploma -
Marion High School
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