Summary
Work History
Education
Skills
Timeline
Generic

Emma Gladden

Venice

Summary

Dedicated and detail-oriented professional with experience in fast-paced service environments. Skilled in customer interaction, transaction processing, and team collaboration to achieve operational goals. Committed to maintaining cleanliness and organization while providing high-quality service and support to enhance customer experiences.

Work History

Assistant Manager

Little Ceasers
2021 - 2022
  • Assisted customers with product selection and inquiries.
  • Maintained cleanliness and organization of store displays.
  • Processed transactions accurately and efficiently.
  • Collaborated with team members to enhance customer experience.
  • Managed inventory levels and restocked shelves as needed.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Waitress

The Clever Monkey
2022 - 2023
  • Assisted in daily operations to ensure efficiency.
  • Supported team members in project tasks and deadlines.
  • Collaborated with cross-functional teams to enhance productivity.
  • Maintained organized records and documentation.
  • Conducted research to inform project strategies.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Manager

[Subway]
February 2020 - 2021
  • Assembled sandwiches per customer specifications to ensure satisfaction.
  • Maintained cleanliness and organization of workspace for optimal efficiency.
  • Delivered exceptional customer service in a fast-paced environment.
  • Processed cash register transactions with accuracy and efficiency.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Venice High School
Venice, FL

Skills

  • Customer service
  • Cash handling
  • Team collaboration
  • Workspace organization
  • Transaction processing
  • Inventory management
  • Problem resolution
  • Time management
  • Sales support
  • Operational efficiency

Timeline

Assistant Manager

Little Ceasers
2021 - 2022

Waitress

The Clever Monkey
2022 - 2023

Manager

[Subway]
February 2020 - 2021

High School Diploma -

Venice High School