Emma Golden
Tracy,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Take Care Termite
08.2025 - Current
- Assisted customers with inquiries and service requests, ensuring timely resolution.
- Managed scheduling for pest control appointments, optimizing technician availability.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained detailed records of customer interactions and service history.
- Handled complaints professionally, promoting positive customer relations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Coach
All American Sports Academy
08.2024 - Current
- Provided constructive feedback to athletes, fostering growth and improvement in techniques.
- Coordinated team practices and events, ensuring efficient use of time and resources.
- Cultivated a positive team environment, promoting collaboration and sportsmanship among participants.
- Assisted in recruiting new talent by evaluating potential athletes' skills and dedication.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
Sports Trainer
Hungry 4 Success Athletics
10.2021 - 10.2025
- Developed tailored training programs to enhance athlete performance and skill development.
- Assessed athletes' physical conditions to create individualized rehabilitation plans.
- Collaborated with coaching staff to align training regimens with team goals and strategies.
- Mentored junior trainers in best practices for athlete management and injury prevention.
- Implemented performance tracking systems to monitor progress and adjust training accordingly.
- Organized workshops on nutrition and fitness to educate athletes on holistic health approaches.
Education
No Degree - Criminal Justice
Tusculum University
Greeneville, TNHigh School Diploma -
Tracy High School
Tracy, CA05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Scheduling
- Microsoft Excel
- Problem resolution
- Complaint handling
- Payment processing
- Follow-up skills
- Documentation
- Coordination
Timeline
Customer Service Representative
Take Care Termite
08.2025 - Current
Coach
All American Sports Academy
08.2024 - Current
Sports Trainer
Hungry 4 Success Athletics
10.2021 - 10.2025
No Degree - Criminal Justice
Tusculum University
High School Diploma -
Tracy High School