Emma Goodwin
Jasper ,AL
Summary
Proven team player with a knack for customer service, I excelled at Ollie’s Bargain Outlet by enhancing store visual appeal and fostering customer loyalty through exceptional interpersonal skills. Leveraged time management and multitasking strengths at Audra’s Flowers, streamlining order processing and ensuring timely delivery, significantly boosting efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Associate
Ollie’s Bargain Outlet
01.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Floral Assistant
Audra’s Flowers
04.2022 - 05.2023
- Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
- Coordinated delivery schedules to guarantee timely arrival of arrangements while minimizing transportation costs.
- Assisted lead florist with designing unique and creative floral displays for special events and occasions.
- Provided support during peak seasons by efficiently multitasking between multiple responsibilities without compromising quality or timeliness of deliveries.
- Streamlined order processing for improved efficiency, accurately taking and fulfilling orders in a timely manner.
- Maintained inventory accuracy, ensuring proper stock levels of flowers, vases, and other supplies.
- Ensured optimal freshness of flowers through proper storage techniques, cutting stems at appropriate angles, and maintaining clean water sources in containers.
Education
High School Diploma - General Studies
Oakman High School
Oakman, AL05.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
Timeline
Sales Associate
Ollie’s Bargain Outlet
01.2023 - Current
Floral Assistant
Audra’s Flowers
04.2022 - 05.2023
High School Diploma - General Studies
Oakman High School
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