Emma Graybeal
DeLand,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Care position in a clinical environment. Ready to help team achieve company goals. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Admissions Customer Service Assistant
Stetson University
Deland, FL
05.2021 - 05.2022
- Managed 10+ incoming calls each day with utmost professionalism and knowledgeable service.
- Answered questions of walk-ins, students, and parents about a variety of admissions topics.
- Offered basic technical support for clients on wide range of company products.
- Professionally welcomed and checked in families for their scheduled visits and meetings with our staff members.
- Assisted in creation of staff schedules and inputted this information to master calendar.
Patient Care Ambassador
Halifax Health
Daytona Beach, FL
01.2021 - 08.2021
- Took active role in patient and family hospital experience, gathering details about their care and responding appropriately and effectively to questions and concerns.
- Actively listened to patients during rounds, handled concerns quickly and escalated major issues to appropriate departments.
- Collaborated with multiple members of medical team by relaying pertinent patient concerns or any discovered safety hazards.
- Used Vocera for communication and charting of patient interactions.
- Occasionally filed incident reports for appropriate situations and occurrences.
- Provided basic care to patients, including delivering hygiene products and assisting nurses with basic clinical tasks.
- Received BLS Certification through company-sponsored continuing education.
Summer Intern
Bussen-Mayer Engineering Group
Merritt Island, FL
05.2019 - 08.2019
- Created and optimized records management strategies to coordinate and protect information.
- Delivered clerical support by handling range of routine and special requirements.
- Sorted and organized files, spreadsheets and reports.
- Created virtual database for all blueprints and materials created between years 2000 and 2018.
Education
Bachelor of Science - Health Sciences
Stetson University
Deland, FL05.2022
Skills
- Calm and Professional Under Pressure
- Creative Problem Solving
- Verbal and Written Communication
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Promoting Brand and Company Identity
- Administrative and Office Support
- Patient and Empathetic
- Inbound and Outbound Calling
- Establishing and Maintaining Customer Relationships
- Team-Oriented and Cooperative
Certification
- BLS Certification, Halifax Health - March 2021
Timeline
Admissions Customer Service Assistant
Stetson University
05.2021 - 05.2022
Patient Care Ambassador
Halifax Health
01.2021 - 08.2021
Summer Intern
Bussen-Mayer Engineering Group
05.2019 - 08.2019
Bachelor of Science - Health Sciences
Stetson University