Years of dog handling experience
Hi, I’m
Emma Gross
Waterloo,IA
Summary
Ready to help team achieve company goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
3
Years of Customer service experience
Work History
Fast Tracks
Dog Daycare Attendant
04.2022 - 06.2023
Job overview
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Monitored animals for behavioral problems and signs of health issues.
Western Home Communities
Wait Staff Member
03.2020 - 05.2021
Job overview
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Bussed and reset tables to keep dining room and work areas clean.
Dairy Queen Grill & Chill
Restaurant Team Member
07.2019 - 02.2020
Job overview
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
TerminixWaterloo, IA
K9 handler
06.2023 - Current
Job overview
- Contributed to a positive team environment by consistently providing support and encouragement to fellow technicians.
- Enhanced client trust by maintaining confidentiality and demonstrating professionalism when discussing sensitive pest issues.
- Maintained safety standards during all pest control treatments to ensure the well-being of clients, pets, and technicians.
- Provided expert advice to clients regarding preventive measures against future infestations, leading to fewer callbacks and increased customer satisfaction.
- Enhanced team performance by implementing efficient dog handling techniques and training strategies.
Education
Cedar Falls High SchoolCedar Falls, IA
2022
Skills
- Dog Behavior
- Food Supplement Preparation
- Daycare Environments
- Policy and Procedure Explanations
- Reading Comprehension
- Facility Laundry and Cleaning
- Critical Thinking
Timeline
K9 handler
Terminix
06.2023 - Current
Dog Daycare Attendant
Fast Tracks
04.2022 - 06.2023
Wait Staff Member
Western Home Communities
03.2020 - 05.2021
Restaurant Team Member
Dairy Queen Grill & Chill
07.2019 - 02.2020
Cedar Falls High School
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