Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
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Emma Hale

Lubbock,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
05.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Counter Server

Velvet Taco
09.2021 - 05.2022
  • Managed multiple tasks in high-volume environment.
  • Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
  • Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
  • Processed cash, debit and credit card payments.

Barista

Austin Java
11.2020 - 06.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Server

Austin Java
02.2020 - 08.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Host Manager

Austin Java
03.2019 - 02.2020
  • Collaborated with kitchen staff to ensure timely food delivery and consistent quality for guest satisfaction.
  • Enhanced team productivity by conducting regular staff training on hospitality best practices.
  • Optimized table turnover rates by monitoring dining duration and coordinating efficient table resets between parties.
  • Oversaw maintenance of facility cleanliness and appearance standards throughout the restaurant premises.

Host

Austin Java
02.2018 - 02.2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Bachelor of Fine Arts -

Texas Tech University
Lubbock, TX
05.2024

High School Diploma -

Homeschooled
Dripping Springs, TX
05.2020

Skills

  • Active listener
  • Exceptional customer service
  • Team Leadership
  • Adaptive and creative
  • Excellent memory
  • Hospitality service expertise
  • Professional Demeanor
  • Performance Improvement

Additional Information

In addition to my teaching experience with my hometown studio, Head to Toe Dance, I have recently been working with and teaching at J'Adore Dance Intensive to kids from the ages of 7 to 18. This is an intensive created by a group of TTU students and I, where we are able to connect with local dance studios with a smaller repertoire who don't get as much exposure to larger conventions and competitions. We are currently based in Lubbock, Texas, however, are planning on travelling to other cities in Texas this summer of 2024, such as Dallas and Austin.

Timeline

Barista

Starbucks
05.2022 - Current

Counter Server

Velvet Taco
09.2021 - 05.2022

Barista

Austin Java
11.2020 - 06.2021

Server

Austin Java
02.2020 - 08.2020

Host Manager

Austin Java
03.2019 - 02.2020

Host

Austin Java
02.2018 - 02.2020

Bachelor of Fine Arts -

Texas Tech University

High School Diploma -

Homeschooled

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Emma Hale