Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Emma Hale

Austin,TX

Summary

Friendly professional with extensive experience in high-volume environments and comprehensive knowledge of drink options. Proven ability to excel in customer service, multitasking, and time management. Committed to delivering positive and memorable experiences to every customer.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Barista/Bartender

The Greats Of Craft
New York
02.2024 - Current
  • Gained expertise as a versatile barista and bartender in top-tier craft environments
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Maintained calm demeanor during high-volume periods and special events.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Barista

Mañana
Austin, TX
12.2022 - 02.2024
  • Supervised daily operations at Mañana café in Austin over a period of 18 months where I excelled in various tasks including coffee crafting with precision knowledge of dialing espresso to perfection; demonstrated expertise in equipment cleaning processes alongside proficiency in managing cash register shifts efficiently while providing excellent hospitality.
  • I was awarded Employee of the year at the end of my career at mañana!

Sale Associate

Pavement- Modern and Recycled Clothing
Austin, TX
04.2022 - 12.2022
  • Promoted from sales associate to buyer position at Pavement retail store
  • Sourced trending, timeless, and classic outfit staples for store inventory
  • Learned techniques to identify vintage clothing and determine its significance
  • Hands-on experience in sales, customer service, opening and closing procedures, cash register operations, clothing sales and inventory management in collaboration with team members.
  • Assessed customer needs to provide assistance and information on product features.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Barista

Bennu Coffee
Austin, TX
05.2022 - 08.2022
  • Worked as a Barista at Bennu coffee for the summer of 2022!
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Shift Leader/Cashier

JuiceLand
Austin, TX
01.2019 - 04.2022
  • Worked at Juiceland for several years, excelling as a shift lead/manager on duty.
  • Achieved Juice Lander of the quarter distinction within one year
  • Experienced in crafting a variety of juices, lattes, and smoothies.
  • Assisted in training new employees on shift operations.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Delegated tasks to employees and monitored activities and task completion.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.

Barista/Cashier

Healthy Essentials
Lubbock, TX
11.2016 - 05.2018
  • Obtained extensive hands-on experience in food service and barista training at Healthy Essentials.
  • Responsibilities included customer service through food preparation and service, managing cash transactions at the register, ensuring proper store opening and closing protocols were followed, as well as training new hires.

Education

Diploma -

Monterey High School
Lubbock, TX
05.2016

Skills

  • Food Service
  • Food Preparation
  • Food Handling
  • Retail Sales
  • Customer service
  • Communication skills
  • Restaurant experience
  • Shift management
  • Supervising experience
  • Coffee expertise
  • Cash Handling
  • Opening and closing duties
  • Espresso machine operation
  • Wine and liquor expertise
  • Merchandise Display

Certification

  • Food Handler Certification, 06/01/23, 06/01/25
  • TABC Certified, 12/01/22, 12/01/24

References

References available upon request.

Timeline

Barista/Bartender

The Greats Of Craft
02.2024 - Current

Barista

Mañana
12.2022 - 02.2024

Barista

Bennu Coffee
05.2022 - 08.2022

Sale Associate

Pavement- Modern and Recycled Clothing
04.2022 - 12.2022

Shift Leader/Cashier

JuiceLand
01.2019 - 04.2022

Barista/Cashier

Healthy Essentials
11.2016 - 05.2018

Diploma -

Monterey High School

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Emma Hale