EMMA HALLAS
PORTLAND
Summary
Dynamic professional with a proven track record at Ikea, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and maintaining efficiency during high-volume periods. Adept at teamwork and adapting to new challenges, with strong attention to detail and a commitment to continuous improvement.
Overview
11
11
years of professional experience
Work History
Goods Flow Coworker
Ikea
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Returns Cashier
Ikea
05.2018 - 03.2024
- Managed high-volume return periods such as holidays and sales events, maintaining organization and efficiency under pressure.
- Enhanced customer satisfaction by promptly and accurately processing returned items.
- Identified trends in returned merchandise, providing feedback to management for potential product improvements or quality concerns.
- Conducted regular audits of return transactions to ensure compliance with company policies and prevent fraudulent activity.
Billing Specialist
Spectrum Communications
02.2017 - 05.2017
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Electronics Sales Associate
Toys R Us
10.2013 - 03.2017
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
Education
Bachelor of Science - Anthropology
Portland State University
06-2026
Associate of Science - Anthropology
Portland Community College
Portland, OR06-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
Timeline
Goods Flow Coworker
Ikea
03.2024 - Current
Returns Cashier
Ikea
05.2018 - 03.2024
Billing Specialist
Spectrum Communications
02.2017 - 05.2017
Electronics Sales Associate
Toys R Us
10.2013 - 03.2017
Bachelor of Science - Anthropology
Portland State University
Associate of Science - Anthropology
Portland Community College
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