Emma Hammond
Philadelphia,PA
Overview
13
13
years of professional experience
Work History
Consumables Manager
Wal-Mart
10.2023 - Current
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
Store.Manager
Wal-Mart
04.2016 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Co-Manager
Wal-Mart
04.2011 - 04.2016
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Recommended quality workers to increase company's productivity and profitability.
- Monitored competitor activity within the local market to identify opportunities for growth or areas requiring improvement in our own operations.
- Streamlined inventory management processes for timely stock replenishment and reduced excess inventory costs.
- Reduced company expenditures and met budget targets by closely monitoring, tracking, and controlling expenses.
- Reduced shrinkage levels through diligent monitoring of loss prevention measures and comprehensive staff training programs.
- Ensured a high level of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
- Assisted in seasonal hiring efforts to ensure adequate staffing levels during peak business periods.
- Maintained compliance with company policies and procedures, ensuring store operations ran smoothly and efficiently.
- Improved employee performance through effective coaching, training, and regular performance evaluations.
Education
Associate Of Business Administration - Business Administration And Management
University of Phoenix
Tempe, AZ06.2010
Skills
- Effective Communication
- Group leadership
- Personable and friendly
- Building Relationships
- Motivational leadership style
- Communication abilities
- Merchandising Strategies
- Promotional planning
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Continuous Improvement
Timeline
Consumables Manager
Wal-Mart
10.2023 - Current
Store.Manager
Wal-Mart
04.2016 - 10.2023
Store Co-Manager
Wal-Mart
04.2011 - 04.2016
Associate Of Business Administration - Business Administration And Management
University of Phoenix
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