Emma Hancock

Took time off work to prioritize my mental health and well-being, and receive intensive treatment at UCSF

• Attended UCSF's Partial Hospitalization Program (PHP) for a total of six weeks (5 hrs per day, 5 days per week), as well as UCSF's Intensive Outpatient Program (IOP) for four weeks (3 hours per day, 3 days per week)
• Developed extensive knowledge of Dialectical Behavior Therapy (DBT), and DBT-based distress tolerance strategies and coping mechanisms
• Graduated from my treatment program feeling healthy, well, and enthusiastic about returning to the workforce and advocating/advancing social justice in mental health

• Provided administrative and organizational support to four attorneys and two senior paralegals, including managing email correspondence, calendaring, note-taking, administering health and commuter benefits, and full cycle hiring of associate attorney
• Utilized a variety of platforms including Microsoft Suite, Salesforce, Adobe, and Paychex to streamline and manage client and employee data, conduct and catalog research on clients' home country conditions, and compile and prepare country reports for Immigration Court
• Managed a high volume of cases while simultaneously maintaining attention to detail, meeting deadlines, and managing competing demands
• Contributed to culture of continuous improvement by regularly reviewing and optimizing Salesforce workflows and processes, and fostered strong relationships with clients through empathetic understanding of their unique situations and goals

• Used Microsoft Office Suite and other technologies to create and design inclusive, interdisciplinary, and culturally-sensitive instructional tools according to the Cambridge curriculum, and the educational needs and abilities of individuals and groups of students
• Utilized multicultural communication skills to effectively interface and build strong relationships with students, parents, staff, admin, and school board
• Collected, maintained, and analyzed qualitative and quantitative student data, guiding data-driven instruction and decision-making for improved academic and socioemotional outcomes
• Wrote, edited, designed and formatted content for weekly newsletter and social media posts, and prepared holistic, meticulous, and data-centric termly student reports

• Was selected to serve as a Youth Development Specialist for the United States Peace Corps’ 2020-2022 Morocco cohort. Cohort departure was postponed due to Covid-19.

• Provided administrative and organizational support to franchise owner, by quickly and accurately grading students' classwork, recording student data, preparing files, taking meeting minutes, and training new hires
• Boosted K-12 students' performance on reading and math assignments by providing individualized support and guidance, and building strong rapport through encouragement and academic mentorship
• Carefully and actively monitored each individual student's progress, and offered specific, data-driven suggestions to the director on how to help each student achieve their desired learning outcome
• **Was chosen out of 40 employees to be the first Employee of the Month**

• Participated in an eight-week intensive language instruction and cultural immersion program while living with a Moroccan host family
• Completed 20 hours of Modern Standard Arabic and Moroccan Colloquial Arabic studies per week, coupled with partner training sessions with native speakers
• Gained first-hand exposure to Moroccan politics and traditions in cultural enrichment trips throughout Morocco

• Provided administrative and organizational support to nonprofit CEO by creating the organization's first digital data system, coordinating logistics for community events, managing Tiyya's Diaper Program, liaising with stakeholders, and contributing to strategic communications efforts
• Facilitated VESL (Vocational English as a Second Language)
• Assisted with case management, client intake, and event planning, including organizing Tiyya's annual Back to School Celebration, in which over 300 refugee youth received backpacks and school supplies