Overview
Work History
Education
Timeline
Generic

Emma Hand

Operations Manager
Oakland Gardens,NY

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Operations Manager

Enhance Hospitality
8 2022 - Current
  • Assisted in preparing new store for grand opening; organized products and equipment with operations efficiency in mind.
  • Facilitated and oversaw installation of $35,000 worth of equipment.
  • Trained and managed a team of 15 employees; promoted a culture focused on encouraging staff to develop skills and abilities.
  • Reviewed operations reports to understand numbers and trends and identified areas of opportunity for improvement
  • Implemented new practices to increase productivity and improve customer experience resulting in 20% increase in sales and reduced customer wait time by 8 minutes.

Shift Supervisor

Starbucks
08.2016 - 08.2022
  • Develop and maintain a calm and desirable work environment for team members, supervising teams of 12 to 25 partners.
  • Delegate tasks to a revolving team of baristas on routines designed to provide product excellence and ensure customer satisfaction.
  • Report to corporate on a number of issues including, but not limited to, building maintenance, customer disturbances and partner injuries, as well as troubleshooting technologies issues.
  • Ensure product availability by placing daily inventory orders for over 200 skus.
  • Create and compute daily cash deposits of over $2000 and maintain the safe/bank of $5000.

Medical Office Assistant

Dr Galina Ibragimova, MD, FAAP
06.2015 - 07.2016


  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted physicians in providing high-quality care, completing insurance verification and handling referrals promptly.
  • Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.

Education

Bachelor of Liberal Arts -

Queens University
Belfast, Northern Ireland
08.2011 - 05.2015

Timeline

Shift Supervisor

Starbucks
08.2016 - 08.2022

Medical Office Assistant

Dr Galina Ibragimova, MD, FAAP
06.2015 - 07.2016

Bachelor of Liberal Arts -

Queens University
08.2011 - 05.2015

Operations Manager

Enhance Hospitality
8 2022 - Current

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Emma HandOperations Manager