Emma Hanna
Monument,Colorado
Summary
Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
2
2
years of professional experience
Work History
Receptionist
Core Title Group LLC
07.2024 - Current
- Managed daily calendar appointments for staff members.
- Ensured reception area was clean at all times and stocked with necessary supplies.
- Transmitted information and documents to customers via computer and mail.
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
- Provided information about establishment, such as location of departments and offices, employees within organization, and services provided.
- Handled frequent work process interruptions with flexibility and poise.
Cashier/Bartender
Torchys Tacos
09.2023 - 06.2024
- Operated cash register and accurately processed payments, returns, and exchanges.
- Verified that customers are of legal age to purchase restricted items.
- Provided excellent customer service by greeting customers and offering assistance.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Arranged and restocked displays and merchandise racks to maintain store appearance.
Host/Food Runner
Bourbon Brothers
02.2024 - 05.2024
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Education
High School Diploma -
Rampart High School
8250 Lexington Dr, Colorado Springs, CO 8092005-2022
Skills
- Telephone skills
- Organization skills
- Time management
- Positive and professional
- Cash handling
- Customer service excellence
- Team collaboration
- Outgoing personality
Timeline
Receptionist
Core Title Group LLC
07.2024 - Current
Host/Food Runner
Bourbon Brothers
02.2024 - 05.2024
Cashier/Bartender
Torchys Tacos
09.2023 - 06.2024
High School Diploma -
Rampart High School
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