Emma Hardin

Beavercreek

Summary

Dynamic customer service professional with extensive experience at Menards, excelling in cash handling and conflict resolution. Proven track record of mentoring staff and enhancing customer satisfaction through effective communication and problem-solving. Adept at implementing loss prevention strategies, fostering positive client relationships, and maintaining organized workspaces in fast-paced environments.

Overview

years of professional experience

Work History

Head Cashier

Menards

05.2024 - Current

Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Helped customers complete purchases, locate items, and join reward programs.
Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Assisted customers by answering questions and fulfilling requests.
Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
Mentored new team members on POS system operation, customer service strategies, and sales goals.
Processed both cash and card purchases and returns.
Alleviated customer service needs with policy-appropriate solutions.
Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.

Head Hostess

Twin Peaks Restaurants

07.2022 - 03.2024

Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
Streamlined the seating process for increased efficiency and reduced wait times for guests.
Coordinated large parties and events, ensuring seamless service from arrival through departure.
Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.

Customer Service Cashier

Lowes Home Improvment

06.2021 - 08.2022

Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Counted money in drawers at beginning and end of each shift.
Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Answered product questions using knowledge of sales and store promotions.
Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Secretary

Evergreen

07.2019 - 07.2020

Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained daily report documents, memos and invoices.
Scheduled appointments and conducted follow-up calls to clients.
Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Entered data into system and updated customer contacts with information to keep records current.
Maintained electronic filing systems and categorized documents.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Managed executive calendars, scheduling appointments and meetings to optimize time management.
Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.

Education

High School Diploma -

Vidor High School

Vidor Texas

05-2019

Skills

Point of sale operation
Cash handling
Loss prevention
Customer service
Conflict resolution
Inventory management
Client relationship management

Store opening/closing procedures
Multi-tasking skill
Adaptability and dependability
Customer service management
Punctuality
Customer relations

Timeline