Emma Harper
Richmond,VA
Summary
Organized and motivated professional with over four years of experience in education and customer service. Proven ability to excel in multi-faceted roles while fostering long-lasting relationships. Goal-oriented problem solver with a strong focus on guiding clients toward informed decisions and retention. Natural ability to connect with diverse individuals, and a desire to become an expert in my field.
Overview
4
4
years of professional experience
Work History
Family and Consumer Sciences Teacher
Glen Allen High School
Glen Allen, VA
10.2022 - Current
- Demonstrating expertise in content knowledge by crafting and delivering daily presentations, and fostering engagement among students from various demographics.
- Cultivating relationships with over 100 individuals to enhance the learning environment and elevate participation.
- Managing time in order to develop instructional methods, maintain accurate records, and sponsor three student organizations.
Guest Engagement Specialist
WonderUniverse Children’s Museum
Christiansburg, VA
01.2022 - 06.2022
- Using customer service skills to build rapport with clients, in turn, encouraging membership, and fostering growth for the museum.
- Using organizational skills to manage the front desk by answering phone calls, checking guests in, and determining the day-to-day and weekly requirements of the museum while balancing priorities.
- Collaborating with a team to design creative solutions that promote the museum in a rural area.
Server
Zeppoli’s Italian Restaurant and Wine Shop
Blacksburg, VA
06.2021 - 09.2021
- Serve approximately 50 to 100 guests on a per-shift basis, while anticipating the needs of customers, and upselling items based on mastery of the menu.
- Working with large quantities of people at one time, demonstrating multi-tasking abilities, prioritizing needs, and working under stress.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Bachelor of Science - Human Development
Virginia Polytechnic Institute And State University
Blacksburg, VA05.2022
Skills
- Strong interpersonal and communication skills
- Learning quickly with the goal of mastering content
- Relationship building and engagement
- Detail-oriented, with strong organizational skills
- Creative problem-solving
- Proficient in Microsoft Office, Google Suite, Apple, and Zoom
Activities
- Family, Career, and Community Leaders of America Club Sponsor: Nationally recognized student-led organization
- Sensations A Cappella At Virginia Tech: a student-led, all-female a cappella group. A group of approximately 15, where I learned how to collaborate with others while focusing on my own strengths. I learned about managing different priorities while dedicating 8 hours weekly alongside part-time occupations during my Bachelor’s degree.
Timeline
Family and Consumer Sciences Teacher
Glen Allen High School
10.2022 - Current
Guest Engagement Specialist
WonderUniverse Children’s Museum
01.2022 - 06.2022
Server
Zeppoli’s Italian Restaurant and Wine Shop
06.2021 - 09.2021
Bachelor of Science - Human Development
Virginia Polytechnic Institute And State University