Emma Harris
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Assistant Manager
World Market
09.2022 - Current
- Greet customers & build relationships Train new employees Maintain merchandising and visuals Assisting with receiving new merchandise & inventory control Scheduling Supervising/ assuring company policies and standards are met Delegating tasks as needed De-escalating customer issues Coordinating store operations Loss Prevention Money handling/ making sure all receipts and safe are balanced at the beginning and end of day.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
Palm Beach Tan
04.2021 - 09.2022
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Stylist
Francesca’s Boutique
11.2019 - 12.2020
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Organized sales area and work station to showcase products and boost sales.
- Increased client confidence by teaching them how to style their outfits appropriately for various situations.
- Provided coverage at locations when needed.
Hostess
Aya Sofia
09.2018 - 11.2019
- Used cash registers and credit card machines to cash out customers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Provided patrons with estimated waiting times during peak service hours.
- Completed daily side work and opening and closing duties without fail.
Education
Some College (No Degree) -
St. Louis Community College At Meramec
St Louis MO Skills
- Proficient with Microsoft Word
- Excel and Internet
- Proficient with social media platforms
- Cash handling
- Customer Service
- Conflict Resolution
- Stockroom Management
- Retail Operations
- Goal Setting
- Coaching and Mentoring
- Problem-Solving
- Leadership
- Meticulously detail-oriented
- Decision-making skill
- Strong multi-tasking
Accomplishments
- Earned Missouri A+ status- 2021
- Accepted into Interior Design Program at St. Louis Community College- 2021
References
References available upon request
Timeline
Assistant Manager
World Market
09.2022 - Current
Assistant Manager
Palm Beach Tan
04.2021 - 09.2022
Stylist
Francesca’s Boutique
11.2019 - 12.2020
Hostess
Aya Sofia
09.2018 - 11.2019
Some College (No Degree) -
St. Louis Community College At Meramec
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