Summary
Overview
Work History
Education
Skills
Timeline
Manager

Emma Haugen

Alexandria,MN

Summary

Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.

Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills.

Overview

3
3
years of professional experience

Work History

Manager

Caribou Coffee
07.2024 - 11.2024
  • Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
  • Trained and mentored staff on operational best practices and product knowledge.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Enhanced team performance through regular feedback and performance evaluations.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved safety procedures to create safe working conditions for workers.

Barista Shift Lead

CARIBOU COFFEE
04.2022 - 10.2023
  • Operated cash registers and handled cash and card transactions.
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
  • Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
  • Welcomed customers and answered questions regarding menu items and preparation methods.
  • Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks.
  • Answered customer phone calls and appropriately addressed questions and complaints.
  • Maintained high standards of customer service during high-volume, fast-paced operations.

Hostess

WILLY TS TAVERN AND GRILL
07.2022 - 01.2023
  • Answered phone calls to take reservations and address guest questions and concerns.
  • Greeted customers and provided them with menus.
  • Demonstrated flexibility by helping out in other departments as needed.
  • Demonstrated excellent customer service skills to ensure a pleasant dining experience.
  • Conversed with members and guests in outgoing and friendly manner.
  • Maintained clean and neat workplace and dining room area.
  • Helped bus tables and ran food to patrons during high-volume periods.
  • Utilized problem-solving skills to handle any issues that arose during shifts.

Education

High School Diploma -

Brandon-Evansville High School
Brandon, MN
05-2023

Skills

  • Customer Needs Assessments
  • Punctuality
  • Want to Succeed
  • Responsible
  • Communication
  • Time Managment
  • Ready to Learn
  • Team Motivation
  • Problem Solving

Timeline

Manager

Caribou Coffee
07.2024 - 11.2024

Hostess

WILLY TS TAVERN AND GRILL
07.2022 - 01.2023

Barista Shift Lead

CARIBOU COFFEE
04.2022 - 10.2023

High School Diploma -

Brandon-Evansville High School

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Emma Haugen