Summary
Overview
Work History
Education
Skills
Timeline
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Emma Hawkins

Lexington,SC

Summary

Organized Hostess with a distinct commitment to first-rate customer service. A friendly worker who is known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. Positive and upbeat professional who makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output, and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

El Jefe
Charleston, SC
08.2024 - 12.2024
  • Spoke with patrons to converse, answer questions orrespond to complaints.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Greeted customers and escorted them to their tables.
  • Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Monitored dining room activity to ensure all guests were receiving optimal service.

Front of House Staff Member

Nothing Bundt Cakes
Lexington, SC
05.2024 - 08.2024
  • Followed up with customers after their meal to ensure satisfaction.
  • Processed customer payments accurately and efficiently.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing the front area, replenishing condiments and napkins, and bussing during busy times.
  • Followed national, state, and local safety, health, and sanitation guidelines to protect guests.
  • Provided exceptional customer service to ensure satisfaction.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Demonstrated excellent communication skills while interacting with customers.
  • Collaborated with team to deliver timely service of items.
  • Greeted guests upon arrival, providing a warm and welcoming atmosphere.

Line Cook

The Root Cellar Cafe & Catering
Lexington, SC
06.2022 - 08.2024
  • Performed basic knife skills such as dicing onions or slicing meats.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Set up workstations with needed ingredients, utensils, and cooking equipment.
  • Sanitized workstation at end of shift to minimize therisk of salmonella and other food-borne illnesses.
  • Communicated effectively with other staff members regarding orders and menu changes.
  • Organized the storage area to ensure that all necessary items were readily accessible.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking, and waste control guidelines.
  • Kept stations stocked and ready for use to maximize productivity.

Retail Sales Associate

Kohls
Lexington, SC
11.2022 - 01.2023
  • Assisted customers with finding the right product for their needs.
  • Stocked shelves with merchandise according to company standards.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Initiated friendly conversations with customers to determine the level of assistance required.
  • Monitored sales floor to identify customers needing assistance and merchandise requiring replenishment.
  • Helped customers by answering questions and locating merchandise.
  • Greeted customers to determine wants or needs.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.

Education

Bachelor of Science - Marketing

College of Charleston
Charleston, SC
05-2027

High School Diploma -

Lexington High School
Lexington, SC
05-2023

Skills

  • Kitchen staff coordination
  • Dining customer service
  • Greeting guests
  • Cash handling
  • Supply restocking
  • Coordinating tasks
  • Friendly demeanor
  • Problem-solving
  • Active learning

Timeline

Restaurant Hostess

El Jefe
08.2024 - 12.2024

Front of House Staff Member

Nothing Bundt Cakes
05.2024 - 08.2024

Retail Sales Associate

Kohls
11.2022 - 01.2023

Line Cook

The Root Cellar Cafe & Catering
06.2022 - 08.2024

Bachelor of Science - Marketing

College of Charleston

High School Diploma -

Lexington High School
Emma Hawkins