Summary
Overview
Work History
Education
Skills
Timeline
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Emma Hawkins

Cookeville,TN

Summary

Experienced Lead Hostess with a background in managing restaurant front-of-house operations. Strong skills include team leadership, customer service, and conflict resolution; thrive in fast-paced dining environments. Demonstrated ability to improve guest experience through effective communication and problem-solving. Successfully increased overall efficiency and satisfaction ratings in previous roles.

Overview

2
2
years of professional experience

Work History

Lead Hostess

Sandbar Restaurant
Huntington Beach, CA
03.2022 - 08.2022
  • Verified reservations and wait times with customers.
  • Assisted servers in bussing tables when needed during busy periods.
  • Accurately recorded customer information into reservation system.
  • Resolved any customer complaints or issues quickly and professionally.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Monitored dining room activity to ensure compliance with health regulations.
  • Checked identification of customers prior to serving alcoholic beverages.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Assigned tasks to other hostesses based on their skill level or experience.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.

Lead Hostess

Blue Gold
Huntington Beach, CA
08.2021 - 03.2022
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Assisted with setting up banquet rooms for special events.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Greeted customers and escorted them to their tables.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Managed reservations, waitlists, and special requests for large parties.

Head Hostess

Dos Toros
Huntington Beach, CA
11.2020 - 08.2021
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Adhered strictly to health codes by ensuring all food preparation areas were clean at all times.
  • Ensured compliance with all health department regulations related to food safety and sanitation standards.
  • Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
  • Trained new staff on proper hosting procedures and policies.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Education

High School Diploma -

Huntington Beach High School
Huntington Beach, CA
06-2022

Psychology

University of Arizona
Tucson, AZ

Skills

  • Problem solving
  • Policy enforcement
  • Communication skills
  • Customer satisfaction
  • Reservation management
  • Restaurant operations
  • Efficient collaboration
  • Kitchen staff coordination

Timeline

Lead Hostess

Sandbar Restaurant
03.2022 - 08.2022

Lead Hostess

Blue Gold
08.2021 - 03.2022

Head Hostess

Dos Toros
11.2020 - 08.2021

High School Diploma -

Huntington Beach High School

Psychology

University of Arizona

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