Emma Heiland
Silverlake,CA
Summary
Dynamic leader skilled in team management, performance coaching, and strategic initiatives. Proven ability to achieve billing targets and foster a culture of growth and collaboration. Dynamic leader with expertise in team mentorship, performance coaching, and strategic initiative development. Proven track record in driving client acquisition and fostering team growth to achieve outstanding results.
Overview
8
8
years of professional experience
Work History
Head of Talent Acquisition
Shine Talent Group
Los Angeles, California
04.2023 - Current
- Trained new team members on company processes related to client acquisition.
- Coached junior members of the team on best practices related to client acquisition strategies.
- Identified opportunities for new client acquisition through various marketing channels.
- Developed and implemented strategies to increase client acquisition rates.
- Collaborated with sales team members to ensure smooth execution of client acquisition plans.
- Managed budgets related to marketing activities while ensuring maximum return on investment.
- Managed a team of 3 marketing professionals, providing guidance, mentorship and feedback.
Senior Talent Manager
Shine Talent Group
Toronto, Ontario
12.2021 - 04.2023
- Managed and mentored Associate Talent Managers (ATMs), ensuring their professional growth and development within the company.
- Acted as a key resource for junior employees, providing guidance, support, and fostering a collaborative work environment.
- Led a company growth project, contributing to strategic initiatives aimed at driving Shine’s expansion and success.
- led a Shine committee, actively contributing to company culture and organizational improvements.
- Consistently achieved strong and dependable billing performance, ranking among the highest performers on the team.
- Managed a diverse roster of talent, including both trial and exclusive talent, ensuring their professional growth and success.
- Held responsibility for talent meeting their billing and performance goals, proactively addressing any gaps or challenges.
- Evaluated talent roster for diversity, category representation, and areas for improvement, implementing strategies to address any gaps.
Talent Manager
Shine Talent Group
Toronto, Ontario
01.2020 - 12.2021
- Lead team status meetings on a rotating basis, providing guidance, updates, and feedback to ensure efficient team operations.
- Managed a roster of 10-12 talents, ensuring they met or exceeded monthly and quarterly billing targets.
- Contributed to team and market billing goals by consistently achieving or surpassing personal billing targets.
- Responded promptly to all incoming outreach, proactively pitching talent to brands and agencies, to generate business opportunities.
- Led biweekly meetings with talent, providing updates on ongoing campaigns, progress of leads, and strategic insights.
- Negotiated competitive and fair rates for talent, ensuring the best possible terms for both talent and clients.
- Redlined partnership agreements and collaborated with the in-house contract specialist to finalize contracts, ensuring compliance and clarity.
- Reviewed the talent’s content against the campaign briefs for accuracy, and ensured it met client expectations before submission.
- Communicated brand and agency feedback to talent, and provided guidance on any necessary adjustments.
- Managed the timely posting of content, ensuring campaigns met deadlines and client expectations.
- Expanded Shine’s network by establishing relationships with new brand and agency partners to drive growth and new opportunities.
- Proactively cast for both experienced and emerging talent, ensuring a diverse and dynamic roster.
Bookkeeper
Shine Talent Group
Toronto, Ontario
01.2018 - 01.2020
- Classified and summarized financial data to compile and enter in financial records
- Monitored cash flow, preparing reports to inform management of financial status.
- Prepared and processed payroll.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Handled sensitive financial information with confidentiality and integrity.
Education
High School Diploma -
Blyth Academy
Toronto, ON05-2014
Skills
- Team Leadership and Mentorship: Experienced in managing and developing junior employees and associate talent managers, providing guidance, and fostering growth
- Billing and Performance Management: Strong ability to meet and exceed personal and team billing targets, with a focus on consistent performance
- Conflict Resolution: Skilled in addressing and resolving issues efficiently, with the ability to escalate when necessary for optimal resolution
- Feedback and Performance Coaching: Adept at delivering constructive feedback to talent, ensuring growth, and alignment with client expectations
- Time management and prioritization: the ability to manage multiple tasks and projects effectively, ensuring deadlines and quality standards are met
Timeline
Head of Talent Acquisition
Shine Talent Group
04.2023 - Current
Senior Talent Manager
Shine Talent Group
12.2021 - 04.2023
Talent Manager
Shine Talent Group
01.2020 - 12.2021
Bookkeeper
Shine Talent Group
01.2018 - 01.2020
High School Diploma -
Blyth Academy