Emma Hensley
Kansas City,MO
Summary
Recent Graduate with Bachelors of Science in Social Psychology and a Minor in Social Work. Looking to continue education in the mental health and counseling field.
Overview
1
1
Certification
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Marketing Representative
Penn National Gaming
Kansas City, KS
06.2021 - Current
- Assisted in executing promotional give always, troubleshooting customer complaints, handling customer data.
Classroom Volunteer
Operation Breakthrough
Kansas City, MO
02.2020 - 06.2020
- Prepared materials for class activities and art projects.
- Provided general assistance to classroom teachers, including distributing paperwork and cleaning up play areas.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Helped teachers manage spaces in between classrooms, including bus loading and unloading.
Hostess
Penn National Gaming
Kansas City, Kansas
09.2019 - 01.2020
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Supervised server balance and monitored table turnover to accurately seat customers.
Fabric Cutter
JOANN Fabrics And Crafts
Kansas City, MO
07.2018 - 09.2019
- Evaluated specifications of each design to identify sizes, shapes and quantities involved for every part.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Science - Social Psychology
Park University
Kansas City, MO 08.2017 - 05.2021
Skills
Active Listening
Certification
Counseling on Access to Lethal Means (CALM)
Timeline
Marketing Representative
Penn National Gaming
06.2021 - Current
Classroom Volunteer
Operation Breakthrough
02.2020 - 06.2020
Hostess
Penn National Gaming
09.2019 - 01.2020
Counseling on Access to Lethal Means (CALM)
09-2019
Fabric Cutter
JOANN Fabrics And Crafts
07.2018 - 09.2019
Bachelor of Science - Social Psychology
Park University
08.2017 - 05.2021
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