Emma Hernandez
Coolidge,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Associate Banker
BMO Bank of Montreal
Coolidge, Arizona
11.2023 - Current
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Assisted customers with basic technical issues related to digital banking platforms.
Customer Service Manager
American Furniture Warehouse Co
Gilbert , AZ
02.2021 - 04.2022
- Assisted customers with inquiries, complaints, product selection, orders, returns and exchanges.
- Answered incoming calls in a timely manner and responded to customer inquiries.
- Resolved customer issues in an expedient manner by utilizing problem-solving skills.
- Utilized computer systems to track orders, research accounts and troubleshoot customer concerns.
- Maintained accurate records of customer interactions and transactions.
- Tracked shipments from suppliers to ensure timely delivery of goods according to customer expectations.
- Performed data entry into company databases for tracking purposes.
Front Office Cashier
American Furniture Warehouse Co
Gilbert , AZ
02.2018 - 02.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Followed company security procedures for handling large sums of money.
Janitorial Staff Member
American Furniture Warehouse Co
Gilbert, AZ
07.2017 - 02.2018
- Sweep, mop, and buff floors in all areas of the building.
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
- Empty trash cans and replace liners as needed.
- Dust furniture and wipe down surfaces throughout the facility.
- Vacuum carpets in offices, hallways, lobbies, stairwells.
- Maintain janitorial closets in a neat and organized manner.
- Restock supplies such as toilet paper, paper towels, soap dispensers.
Education
General Education Diploma -
Mesquite High school
01.2012
Skills
- Data Entry
- Complaint Resolution
- Call Center Operations
- Administrative Support
- Microsoft Outlook
- Problem Resolution
- Teller Support
Timeline
Associate Banker
BMO Bank of Montreal
11.2023 - Current
Customer Service Manager
American Furniture Warehouse Co
02.2021 - 04.2022
Front Office Cashier
American Furniture Warehouse Co
02.2018 - 02.2021
Janitorial Staff Member
American Furniture Warehouse Co
07.2017 - 02.2018
General Education Diploma -
Mesquite High school
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