Emma Hernandez
Aurora,IL
Summary
Dedicated and efficient medical assistant with a strong background in clinical and administrative tasks. Proficient in collecting and handling lab samples, performing EKGs and x-rays, administering injections and vaccines, maintaining cleanliness in patient rooms, and updating electronic medical records. Skilled in answering phones, scheduling appointments, and providing front desk support. A proactive team player committed to delivering high-quality patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Chicago Headache Center and Research Institute
05.2024 - Current
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Reviewed appeals for prior authorization requests and communicated with payers to resolve issues.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Prepped Botox
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
American Family Medical Center
04.2022 - 05.2024
- Collected lab samples of blood and urine as ordered and submitted labeled samples for testing
- Preformed EKG and x-rays on patients when ordered by a provider
- Gave IM and SUBQ injections and vaccines
- Sanitized and cleaned rooms after each patient
- Updated vitals on Practice Fusion and Office Ally
- Answered phone calls, scheduled appointments
- Preformed front desk duties when needed
CHILD CARE CENTER TEACHER
Kinder Care
03.2021 - 04.2022
- Assisted in developing appropriate lesson plans that met state requirements
- Implemented strategies for addressing behavioral problems through positive discipline methods
- Utilized effective classroom management techniques such as positive reinforcement or redirection
- Incorporated music, art and play into daily routines to foster creative development.
HR ASSISTANT
Amazon
06.2019 - 03.2021
- Performed customer service functions by answering employee requests and questions
- Responded promptly to inquiries from both internal and external customers regarding HR policies and procedures
- Assisted with recruitment and onboarding processes, including scheduling interviews, coordinating background checks and collecting new hire paperwork.
ASSISTANT STORE MANAGER
Salsa Verde
05.2016 - 06.2019
- Customer service
- Supervised and evaluated staff
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Medical Assistant
Waubonsee Community College
05.2027
HIGH SCHOOL DIPLOMA -
East Aurora High School
05.2019
Skills
- Bilingual Spanish And English
- Excel Proficiency
- Customer Service
- Excellent Communication Skills
- Scheduling
- Injections (vaccines and medications)
- Exceptional patient care
Attention to Detail
Certification
CPR
Timeline
Medical Assistant
Chicago Headache Center and Research Institute
05.2024 - Current
Medical Assistant
American Family Medical Center
04.2022 - 05.2024
CHILD CARE CENTER TEACHER
Kinder Care
03.2021 - 04.2022
HR ASSISTANT
Amazon
06.2019 - 03.2021
ASSISTANT STORE MANAGER
Salsa Verde
05.2016 - 06.2019
HIGH SCHOOL DIPLOMA -
East Aurora High School
CPR
Medical Assistant
Waubonsee Community College
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