Emma Hetrick
Boyertown,PA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Medicine Shoppe Pharmacy
06.2023 - Current
- Processed and filled prescriptions accurately, ensuring compliance with pharmacy regulations.
- Maintained organized medication inventory through regular audits and restocking procedures.
- Trained new pharmacy staff on operational procedures and customer service standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Caterer
Moyer's Catering
06.2022 - 10.2022
- Assisted in event setups by arranging tables, chairs, and dining ware according to specifications.
- Monitored food quality and presentation standards to ensure compliance with safety regulations.
- Executed catering services for events ranging from intimate gatherings to large corporate functions.
- Maintained cleanliness in kitchen and service areas to comply with health and safety standards.
- Adapted quickly to last-minute changes in event requirements or client requests.
Education
Bachelor of Science - Nutritional Sciences
The Pennsylvania State University
University Park, PA05-2029
High School Diploma -
Boyertown Area Senior High School
Boyertown, PA06-2025
Skills
- Problem-solving skills
- Team collaboration
- Customer service
- Critical thinking
- Active listening
Timeline
Pharmacy Technician
Medicine Shoppe Pharmacy
06.2023 - Current
Caterer
Moyer's Catering
06.2022 - 10.2022
Bachelor of Science - Nutritional Sciences
The Pennsylvania State University
High School Diploma -
Boyertown Area Senior High School