Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Hibbits

Missoula

Summary

Experienced Customer Service Representative with expertise in communication, active listening, and problem-solving. Utilizes service-oriented behaviors to improve customer experiences and deliver customized solutions for increased loyalty. Skilled in service delivery, multitasking, and building professional relationships to drive business profitability. Effective manager with a talent for team building, motivating, and maintaining strong customer relations. Proficient in independent decision-making and morale-building to increase employee engagement and overall performance.

Overview

9
9
years of professional experience

Work History

Customer Service Specialist

The Home Depot
12.2024 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Insured deliveries were coordinated between co workers and delivered to the cx in a timely manner.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Volunteer

Life of Faith Church
01.2016 - Current
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Package Handler

FedEx Grounds
07.2024 - 09.2024
  • Followed verbal and written instructions to properly move and ship products.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed safety regulations to maintain safe work environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Education

Diploma - High School Diploma

Big Sky High School
Missoula, Montana
06.2022

Skills

  • Clean and orderly workspace
  • Proficient in computer applications
  • Leadership
  • Effective task prioritization
  • Clear verbal communication
  • Customer service
  • Critical thinking
  • Adaptability

Timeline

Customer Service Specialist

The Home Depot
12.2024 - Current

Package Handler

FedEx Grounds
07.2024 - 09.2024

Volunteer

Life of Faith Church
01.2016 - Current

Diploma - High School Diploma

Big Sky High School

Similar Profiles

CREATE PROFILE