Emma Hickok
Portland,OR
Summary
Authorized to work in the US for any employer
Detailed House Cleaner with 6 years performing residential housekeeping and cleaning. Highly skilled at completing housekeeping duties for multiple clients weekly. Background using correct cleaning chemicals and agents.
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Smoothly handle administrative requirements for fast-paced lead staff environment by applying excellent recordkeeping, document management and customer relations skills to meet any need. Prepare error-free and clear business paperwork, letters and memoranda. Bringing top-notch clerical, financial administration and dispensary operations knowledge.
Overview
10
10
years of professional experience
Work History
House Cleaner
Hollistic Homes PDX
Portland , Oregon
10.2022 - Current
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed rugs and carpeted areas in living rooms and bedrooms.
- Dusted picture frames and wall hangings with cloth.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Emptied trashcans and transported waste to collection areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Lead Staff / Assistant Manager
Plus Dispensary
Portland, OR
02.2019 - 06.2021
- Opened and closed the store at the beginning and end of shifts
- Weighing up correct amount of product
- Provided customers with detailed explanations of different marijuana strains while following laws and regulations for selling retail cannabis
- Operate a P.O.S system
- Managed a group of team members and employees
- Assisted Managing all operations within the store
- Performed official money count every day
- Upheld a high standard of customer service
- Assisted all team members with scheduling
- Assisted with recruiting, interviewed and hiring individuals
- Counseled, mentored and disciplined staff
- Ordered and stocked store merchandise
- Promoted after months
- Managed daily reports of transactions
- Enforced company policies and procedures
- Promoted to Assistant Store Manager
- Supervised team members
- Managed store operations
- Acted as customer service representative
- Rearranged and detailed store merchandise according to company standards
House Cleaner
Bridge City Cleaning Service, Home Tek, LLC
Portland, OR
12.2017 - 03.2019
- Wash bathrooms, mop floors, and clean fixtures, Sanitize kitchen floors and counters.Vacuum carpets, area rugs
- Vacuum floors in bedrooms, hallway
- Empty and wash trash cans, Disinfect bathroom floors
- Wash dishes and place them in the dryer or drying rack
- Dust every surface, base boards and furniture
- Change bed sheets using fresh linen, Scrub stains and mold from surfaces.Mix cleaning chemicals using safe practices
- New employee training, writing route sheets and leaving a copy for clients.
Direct Support Professional
Central oregon collective
, OR
04.2017 - 10.2017
- Provides supports to people by assisting in the development and implementation of all support plans, including spiritual life supports, assisting people in achieving their personal goals and desires, providing interaction and choices for activities that support a meaningful day, and supporting people to be independent in activities of daily living
- Reports and/or documents routine and unusual events including completing daily logs, accident reports, outcome data sheets, etc
- In a concise, understandable, and legible manner;
- Assists people with fiscal management while safeguarding their funds
- This may include completing ledgers, reconciling accounts and assisting people with spending choices; afe, and orderly home by following safety and infection control procedures; educates people about maintaining homes;
Dog Caregiver and Assistant Manager
Kindred Spirit Pet Care
Tumalo, OR
04.2015 - 02.2017
- Dog handling and care (all breeds), Leading hikes, feeding, giving/applying daily medicines, dog baths, and nail clips, canine basic first aid, customer service, cash and payment handling, logging and deposit of company accounts, bookkeeping, phones, emails correspondence, new customer intake/interviews, acceptance decisions, scheduling, upkeep of social media site, organization and maintenance of grounds and clubhouse, cleaning, new employee training and hiring.
Sales Associate
Payless ShoeSource
, OR
12.2015 - 03.2016
- Welcome customers as they enter the shoe store and engage them in conversation to determine their shoe buying needs, provide customers with information on available styles, sizes and colors, Walk customers through the display shelves and answer their questions regarding prices and availability, Look for shoe sizes, styles and colors in storage areas and inform customers if something is not available
- Make sure that the shoe display area is kept clean and organized at all times, Provide customers with information on discount or other promotional offers, Encourage customers to buy accessories such as socks, insoles and shoe polishes, Run customers through the payment procedure by processing credit card and cash transactions, Provide customers with information on return and exchange policies
- Memory Care caregiver
Touchmark at Mount Bachelor Village
, OR
02.2015 - 05.2015
- Help residents with the activities of daily living, Perform personal care task such as hygiene, ambulation, eating, dressing, toileting and shaving, Provide transfers assistance by moving clients in and out of beds, baths, wheelchairs or cars, Change bed linens, clean and iron laundry and assist in keeping room, cabinet, and dresser drawers neat and clean, Take and record vital signs, Implement and support resident-care plans
Cashier/Sales Associate
Coastal Farm & Home Supply LLC
, OR
06.2014 - 02.2015
- Experience in accepting payments from customers and give change and receipts, Skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy, Use of the right process for cash, credit cards, or other types of payment, knowledge of handling returns and exchanges of goods, Thorough understanding of counting the money is in register at the beginning and end of shift.
Cashier/Sales Associate
ShopKo
, OR
05.2013 - 01.2014
- Experience in accepting payments from customers and give change and receipts, Skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy, Use of the right process for cash, credit cards, or other types of payment, knowledge of handling returns and exchanges of goods,Thorough understanding of counting the money is in register at the beginning and end of shift.
House Manager
Hickok's House
Portland , Oregon
08.2022 - Current
Education
High School Diploma -
US Grant High School
Portland, OR 9 2007 - 6 2011
No Degree - Nursing
Portland Community College
Portland, ORAssociate of Science - Accounting And Business Management
Portland Community College
Portland, OR 04.2023 - Current
Skills
undefined
Certification
CPR/First Aid
Timeline
Associate of Science - Accounting And Business Management
Portland Community College
04.2023 - Current
House Cleaner
Hollistic Homes PDX
10.2022 - Current
House Manager
Hickok's House
08.2022 - Current
Lead Staff / Assistant Manager
Plus Dispensary
02.2019 - 06.2021
House Cleaner
Bridge City Cleaning Service, Home Tek, LLC
12.2017 - 03.2019
Direct Support Professional
Central oregon collective
04.2017 - 10.2017
Sales Associate
Payless ShoeSource
12.2015 - 03.2016
Dog Caregiver and Assistant Manager
Kindred Spirit Pet Care
04.2015 - 02.2017
Touchmark at Mount Bachelor Village
02.2015 - 05.2015
Cashier/Sales Associate
Coastal Farm & Home Supply LLC
06.2014 - 02.2015
Cashier/Sales Associate
ShopKo
05.2013 - 01.2014
High School Diploma -
US Grant High School
9 2007 - 6 2011
No Degree - Nursing
Portland Community College
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