Emma Hill
Glenville,West Virginia
Summary
Diverse work experience with a background in psychology and strong interpersonal skills. Delivers exceptional administrative support and fosters trusting relationships with patients and colleagues. Skilled in calendar management, scheduling, and data entry, with a focus on operational efficiency and customer service. Collaborates effectively to address challenges and improve processes. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Activities Aide
William R. Sharpe Jr. Hospital
Weston, WV
04.2025 - Current
- Coordinated transportation for patients to and from activity locations.
- Monitored patient behavior during activities to ensure safety protocols were followed.
- Delivered emotional support to patients, enhancing their engagement and well-being.
- Monitored patient participation and communicated insights to healthcare team to inform care strategies.
- Facilitated group activities, encouraging patient participation and fostering a sense of community.
- Communicated effectively with patients to understand their interests.
- Reported any changes in patient behavior or attitude towards specific tasks or programs immediately to supervisor or nursing staff.
- Documented patient interactions and activity participation accurately.
Admissions Assistant
Glenville State University
08.2024 - 03.2025
- Assisted applicants with admissions packet and served as point of contact throughout admissions process
- Assisted in interview process, orientation program, and implementation of admissions policies to streamline member selection
- Led tours of facility for potential clients and families to highlight features and benefits of membership
- Answered phones, called prospects and handled initial email contacts for applicants
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Managed filing system entered data and completed other clerical tasks
- Recommended changes to existing processes, enhancing accuracy and service quality
- Contributed to special projects of varying complexity, supporting team initiatives and objectives
- Provided daily support to coworkers and staff members with various tasks
Resident Life Assistant
Glenville State University
06.2024 - 08.2024
- Facilitated resident transitions into new living environments, fostering strong relationships for ongoing support
- Facilitated smooth transition of new students into residential program
- Responded to student inquiries and concerns, offering support and guidance
- Developed and maintained relationships with parents to promote positive living environment for students
- Collaborated with residential team to maximize effective and efficient operations
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues
- Maintained cleanliness and comfort by changing bed linens, disposing of trash, and resolving maintenance issues
- Processed room transfers, incident reports, and maintenance requests
- Contributed to monthly staff meetings, addressing resident needs and enhancing team collaboration
Student Life Assistant
Glenville State University
05.2024 - 06.2024
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Sought methods to enhance daily operations, client communications, recordkeeping, and data entry
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Recommended changes to processes that improved accuracy, efficiency, and quality of service
- Managed filing system entered data and completed other clerical tasks
- Assisted with special projects of various complexities
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Assisted coworkers and staff members with special tasks on a daily basis
- Created and maintained administrative processes and procedures to enhance efficiency and accuracy
Education
B.A. - Psychology
Glenville State University
Glenville, WV05-2024
Skills
- Patient engagement
- Enrollment documentation
- Admissions correspondence
- Data Entry
- Office Administration Communication
- Microsoft Office
- Networking
- Confidentiality
- Multitasking
- Effective Communication
- Communication
- Problem resolution
- Relationship building
Affiliations
Depression and Bipolar Support Alliance
Certification
CPR Training, Spring 2023
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of two others in the development of Glenville State University PowerPoint
Community Service & Volunteer Work
- Daycare Volunteer, Assisted with daily activities, including educational games, arts and crafts, and outdoor play, fostering a safe and engaging environment for children., Supported staff in managing classroom behavior and maintaining routines, promoting a positive learning atmosphere., Developed strong relationships with children, encouraging social skills and emotional development through interactive play.
- Tutor, Provided one-on-one and small group tutoring in English and Social Studies, enhancing comprehension and critical thinking skills., Created engaging lesson plans tailored to individual learning needs, contributing to measurable academic improvement.
References
Teresa Sterns
President's Chief of Staff / Executive Assistant and Secretary to the Board of Governors
304-462-6102
Teresa.Sterns@glenville.edu
Mrs. Leisa Dean Enrollment Coordinator
Phone: 304-462-6132
Email:Leisa.Dean@glenville.edu
Dr. Mark Manchin
President
Phone:304-462-6100
Email: Mark.Manchin@glenville.edu
Crystal Cartagena
Activity Aide
Phone: 304-439-8707
Email:Crystle200@yahoo.com
Timeline
Activities Aide
William R. Sharpe Jr. Hospital
04.2025 - Current
Admissions Assistant
Glenville State University
08.2024 - 03.2025
Resident Life Assistant
Glenville State University
06.2024 - 08.2024
Student Life Assistant
Glenville State University
05.2024 - 06.2024
B.A. - Psychology
Glenville State University