Emma Hodson
Freeland
Summary
Clerical professional with solid foundation in coordinating patient care and administrative tasks within healthcare setting. Proven track record of enhancing patient flow and supporting medical teams with critical administrative functions. Known for fostering teamwork and adapting to ever-changing, high stress environments, ensuring optimal patient care and willing to go above and beyond expected duties to provide the best care for patients and coworkers.
Overview
4
4
years of professional experience
Work History
Health Unit Coordinator
Providence Regional Medical Center
07.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
Support Service Technician
Providence Regional Medical Center
10.2021 - 07.2022
- Provided support for multiple department throughout the hospital during staffing shortages and Covid-19 restrictions. Departments such as; environmental services, food and nutrition, linen, patient transport, equipment, distribution, and intake screening stations
- Directed and assisted both patients and visitors through the hospital, and provided any support needed.
- Provided support between both hospital campuses, often times during the same Work day.
- Cultivated strong working relationships with multiple departments, including nursing staff, administration, and security.
Front Desk Receptionist
Valley Spinal Care/Bellamia Massage
07.2021 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments for multiple providers.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings and cancellations.
Education
High School Diploma -
South Whidbey School District
Langley, WA06-2021
Skills
- Critical thinking
- Records management
- Professionalism, ethics, and HIPAA compliance
- Workflow coordination
- Departmental and interdepartmental coordination and collaboration
- Healthcare software and medical terminology proficiency
- Chart assembly and upkeep
- Unit reception
- Inventory and restocking
- Advanced Microsoft Word skills
- Basic life support for health care providers
- Organization skills
- Time management
- Skilled with multi-line telephone operation
- Verbal and written communication
- Professional demeanor with coworker and client relations
- Efficacy with appointment scheduling and calendar management
Timeline
Health Unit Coordinator
Providence Regional Medical Center
07.2022 - Current
Support Service Technician
Providence Regional Medical Center
10.2021 - 07.2022
Front Desk Receptionist
Valley Spinal Care/Bellamia Massage
07.2021 - 09.2021
High School Diploma -
South Whidbey School District
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