Emma Holloway
Nashville,TN
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
14
14
years of professional experience
Work History
Bartender
Lukes 32 Bridge
04.2021 - Current
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Consistently work in high volume sales ringing in 8,000-10,00 dollars in a shift, while keeping guest satisfaction.
- Knowing all prices and promotions of drinks allowing for multiple orders to be placed and cashed out at once.
Server
Lukes 32 Bridge
02.2019 - 04.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Lead Server
Taco Beach
01.2015 - 01.2018
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Held management duties such as closing all registers and ensuring cash is accounted for, ensured all side work and cleaning duties were completed by all staff.
Pro Shop Assistant Manager
Phoenix Lake Golf Course
01.2010 - 01.2014
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff and members, fostering a positive work environment and experience for our guests.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Made sure registers were balanced at open and closing of the store.
- Ran logistics of weekly golf tournaments and leagues, ensuring seamless tee times for members and walk on guests.
Education
Bachelor of Science - International Business
California State University - Long Beach
Long Beach, CA05.2018
Skills
- Business communication
- Responsible Alcohol Service
- Customer service
- Sales
- Time Management
- Highly reliable
Certification
Timeline
Bartender
Lukes 32 Bridge
04.2021 - Current
Server
Lukes 32 Bridge
02.2019 - 04.2021
Lead Server
Taco Beach
01.2015 - 01.2018
Pro Shop Assistant Manager
Phoenix Lake Golf Course
01.2010 - 01.2014
Bachelor of Science - International Business
California State University - Long Beach
Similar Profiles
ALEXA MARIALEXA MARI
Cocktail Server at Lukes 32 BridgeCocktail Server at Lukes 32 Bridge
Angela ClarkAngela Clark
IV Trauma IV Chemotherapy Specialist at CHI ST LUKES HEALTH - BAYLOR ST LUKES MEDICAL CENTERIV Trauma IV Chemotherapy Specialist at CHI ST LUKES HEALTH - BAYLOR ST LUKES MEDICAL CENTER
Luisita DelaollaLuisita Delaolla
Medical Assistant/Referral Coordinator at CHI ST LUKES HEALTH - BAYLOR ST LUKES MEDICAL CENTERMedical Assistant/Referral Coordinator at CHI ST LUKES HEALTH - BAYLOR ST LUKES MEDICAL CENTER