Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Holmes

Vancouver,WA

Summary

Dynamic and adaptable professional, driven by a results-focused approach, excelling in customer relations and time management. Skilled in money handling and fostering team motivation, I significantly enhanced service quality and operational efficiency. My ability to think critically and adapt quickly ensures outstanding achievements in fast-paced environments.


Overview

3
3
years of professional experience

Work History

Small Business Assistant Manager

Ruff World Training
11.2022 - Current
  • Used time-management to ensure the quality and service expectations were fulfilled.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained social media presence by posting daily.

Cashier

Big 5 Sporting Goods
03.2022 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.

Front End Supervisor

Ross Dress For Less
12.2021 - 11.2022
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Grocery Sales Associate

Fred Meyers
12.2020 - 08.2021
  • Boosted customer satisfaction by providing friendly, knowledgeable service and quick assistance on the sales floor.
  • Addressed customer concerns promptly, fostering positive relationships and repeat business.
  • Cleaned and sanitized work areas, equipment and display cases to minimize contamination risks.
  • Balanced multiple responsibilities such as stocking shelves, assisting customers at the register area without sacrificing service quality or attention to detail.
  • Assisted customers in locating desired products, resulting in improved shopping experiences.
  • Reported damaged or missing merchandise to management to minimize losses and identify areas of concern.
  • Placed merchandise on proper shelves and restocked regularly to facilitate customer access.

Education

Bachelor of Science - Biology

Washington State University
Vancouver, WA
05.2024

Associate of Science - Biology

Clark College
Vancouver, WA
06.2022

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Time management
  • Computer skills
  • Medical terminology

Timeline

Small Business Assistant Manager

Ruff World Training
11.2022 - Current

Cashier

Big 5 Sporting Goods
03.2022 - 11.2022

Front End Supervisor

Ross Dress For Less
12.2021 - 11.2022

Grocery Sales Associate

Fred Meyers
12.2020 - 08.2021

Bachelor of Science - Biology

Washington State University

Associate of Science - Biology

Clark College

Similar Profiles

CREATE PROFILE
Emma Holmes