Emma Holmes
Long Beach,CA
Summary
Experienced and dedicated employee with a record of efficiently managing registers, maintaining merchandise inventory, and upholding cleanliness standards in fast-paced environments. Skilled in both front-of-house and back-of-house roles, brings a well-organized and dependable approach to ensure team success, smooth business operations, and customer loyalty. Strong communication skills and meticulous attention to detail prioritizing customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Cashier/Fry Cook (Certified Trainer)
Raising Cane's Chicken Fingers
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Contributed to a positive team environment, collaborating with fellow cooks and staff members.
- Maintained strict adherence to food safety standards, ensuring proper handling and storage of ingredients.
Youth Recreation Counselor
Long Beach Parks & Recreation
08.2018 - 08.2024
- Took part in after school and school break day camps to create and initiate both indoor and outdoor activities for participating youth 5 – 12 years of age in a fun, safe environment
- Taught and coached assigned teams the various skills and rules of sports including volleyball, basketball, indoor soccer, baseball for youth 5 – 12 years of age
- Supervised and directed 3 teen volunteers to provide assistance in implementing, planning and leading group activities.
- Developed schedules of activities and community outings to create expressive outlets for residents.
- Developed strong rapport with parents by providing regular updates on their child's progress throughout the program.
Host/Take Away (Certified Trainer)
Outback Steakhouse
02.2021 - 06.2024
- Greet and seat guests
- Handle phone inquiries, maintain a guest wait list
- Work with all staff to clear and reset tables efficiently while abiding by all CDC health protocols
- Process phone and on-line orders, cash handling, verify accuracy of orders, seal and deliver to waiting guests/third party delivery service
- Mentored new hires, resulting in stronger staff development and increased productivity.
Server (Certified Trainer)
Outback Steakhouse
02.2021 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Shift Lead
Outback Steakhouse
02.2021 - 06.2024
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Responded to and resolved customer questions and concerns.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Host/Carside - Fundraising and Special Events
Applebee's Restaurant
01.2016 - 01.2020
- Assist restaurant staff and clients during fund-raising and special events (Mother's Day, Veteran's Day) by greeting and directing guests, coordinating food and beverage service
- Interacted with guests as the Applebee's mascot – the Bee!
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
H.S. Diploma - Marine Biology
Lakewood High School
Lakewood, CA06.2020
Some College (No Degree) - Communications
LBCC
Long Beach, CASkills
- Detail-oriented
- Food safety compliance
- Adaptable
- Dependable
- Team-Oriented
- Customer service excellence
- Employee training
- Food presentation
- Exceptional communication
Timeline
Cashier/Fry Cook (Certified Trainer)
Raising Cane's Chicken Fingers
06.2024 - Current
Host/Take Away (Certified Trainer)
Outback Steakhouse
02.2021 - 06.2024
Server (Certified Trainer)
Outback Steakhouse
02.2021 - 06.2024
Shift Lead
Outback Steakhouse
02.2021 - 06.2024
Youth Recreation Counselor
Long Beach Parks & Recreation
08.2018 - 08.2024
Host/Carside - Fundraising and Special Events
Applebee's Restaurant
01.2016 - 01.2020
H.S. Diploma - Marine Biology
Lakewood High School
Some College (No Degree) - Communications
LBCC
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