Emma Holtrey
Titusville,FL
Summary
Experienced barista skilled in multitasking and time management. Works well with diverse teams in high-traffic locations, providing quality beverages, and outstanding customer support while maintaining a positive atmosphere.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Oviedo, Florida
2024.05 - 2025.07
- Everything listed below, under both listings for previous barista positions, plus,
- Experience in working at multiple high-traffic locations.
- Work well with any combination of team members.
- Strong bar one, bar two, warming, customer support, and drive-through partner.
- Strong knowledge of Starbucks items, policies, and menu
Barista
Starbucks
Lewis Center, Ohio
2022.09 - 2023.06
- All tasks listed below, as well as,
- Working while managing personal tasks, such as school.
- Working well with rapidly shifting teams of baristas, shift supervisors, and managers.
- Working efficiently at the highest-volume store in its district.
Barista
Starbucks
Windermere, Florida
2021.06 - 2023.05
- Prepared and served high-quality beverages to customers daily.
- Engaged with customers to provide exceptional service and support.
- De-escalated tense customer situations, both in the café and in the drive-through.
- Maintained the cleanliness, organization, and atmosphere of the coffee bar and café.
- Managed restocking supplies as needed during peak hours.
- Collaborated with team members to create a positive work environment.
Front of House Employee
Chick-fil-A
Winter Garden, Florida
2020.10 - 2021.06
- Handled cash transactions, card transactions, and operated the point-of-sale system efficiently.
- Maintained cleanliness and organization of dining and service areas.
- Worked smoothly with team members to ensure proper service flow during peak hours.
- Resolved customer concerns and answered questions on the spot.
Education
Bachelor of Science - Nursing
University of Central Florida
Orlando, FL2027-05
Skills
- Customer care and service
- Team collaboration
- Conflict resolution
- Time management
- Multitasking
Timeline
Barista
Starbucks
2024.05 - 2025.07
Barista
Starbucks
2022.09 - 2023.06
Barista
Starbucks
2021.06 - 2023.05
Front of House Employee
Chick-fil-A
2020.10 - 2021.06
Bachelor of Science - Nursing
University of Central Florida