Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emma Howell

Danville,VA

Summary

Customer Service Specialist with expertise in first aid administration, recognized for significantly enhancing safety and client satisfaction at Tuscarora Golf Club. Proven skills in emergency response and conflict resolution foster a secure and positive environment, underscoring a strong track record in critical thinking and effective communication.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Eden Jewelry and Repair
Danville, VA
11.2022 - Current
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Promoted special offers and discounts to encourage additional purchases.
  • Demonstrated product features to customers.
  • Handled returns and exchanges according to company policies.
  • Placed special orders or called other stores to find desired items.
  • Assisted customers with finding the right product for their needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Helped customers by answering questions and locating merchandise.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Stocked shelves with merchandise according to company standards.

Receptionist

Grizzly's Wood-Fired Grill
Danville, VA
10.2021 - 10.2022
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Processed payments and updated accounts to reflect balance changes.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Updated and recorded customer or client information to maintain accounts.
  • Scheduled and confirmed appointments.

Lifeguard

Tuscarora Golf Club
Danville, VA
05.2018 - 08.2022
  • Administered immediate and comprehensive first aid to injured and distressed patrons.
  • Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
  • Educated patrons about safe swimming practices through public announcements.
  • Recognized swimmers in need of assistance and acted quickly.
  • Collaborated closely with team to identify issues and quickest methods for remediation.
  • Communicated regularly with supervisors regarding any issues that arose during shifts.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Monitored swimmers to ensure safety in the pool area.

Farm Helper

Owens Farm Tour
Danville, VA
10.2020 - 10.2021
  • Collected eggs from chicken coops and barns.
  • Fed animals according to their dietary needs.
  • Supported the farm stand or market, preparing and selling produce directly to consumers.
  • Cared for livestock by regularly feeding and watering animals.
  • Fed and watered livestock and monitored food and water supplies.

Education

High School Diploma -

Tunstall High School
Danville, Va
05-2022

Some College (No Degree) -

Longwood University
Farmville, VA

Skills

  • First aid administration
  • Emergency response
  • Surveillance techniques
  • Conflict resolution
  • Safety education
  • Customer service
  • Sales promotion
  • Time management

References

References available upon request.

Timeline

Retail Sales Associate

Eden Jewelry and Repair
11.2022 - Current

Receptionist

Grizzly's Wood-Fired Grill
10.2021 - 10.2022

Farm Helper

Owens Farm Tour
10.2020 - 10.2021

Lifeguard

Tuscarora Golf Club
05.2018 - 08.2022

High School Diploma -

Tunstall High School

Some College (No Degree) -

Longwood University

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Emma Howell