Emma Howerton
Muncie,IN
Summary
Driven professional with a proven track record at Party City and Get Air Trampoline Park, enhancing customer satisfaction and team efficiency through exceptional customer service and proficiency in the Microsoft Software. Excelled in fostering client relationships, resolving conflicts, and leading party planning initiatives, significantly contributing to business growth and positive client feedback. Skilled in collaboration and problem-solving, consistently delivering results beyond expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
PT Team Member
Party City
Lafayette, IN
12.2023 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
PT Front Desk/Birthday Party Host
Get Air Trampoline Park
Lafayette, IN
02.2022 - 11.2023
- Enhanced guest experiences by organizing and executing engaging birthday party activities.
- Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
- Boosted customer satisfaction through attentive hosting and efficient communication with guests, parents, and staff members.
- Increased repeat business by fostering strong relationships with clients and providing exceptional service throughout the entire event planning process.
- Collaborated with team members to efficiently coordinate decorations, food service, and entertainment for successful parties.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Demonstrated adaptability when working with diverse clientele across various age groups, interests, cultural backgrounds, or special needs requirements.
- Maintained party areas during busy events for as many as ~280 guests.
- Trained new employees on company policies, best practices in customer service excellence, as well as specific job duties associated with hosting birthday parties effectively.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
- Coordinated refreshments and food for indoor, outdoor and special location parties.
Education
High School Diploma -
Lafayette Jefferson Highschool
Lafayette, IN06.2024
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Following Instructions
- Clear Communication
- Proficient in the Microsoft Software
Certification
- CPR/AED Certification
Timeline
PT Team Member
Party City
12.2023 - 08.2024
PT Front Desk/Birthday Party Host
Get Air Trampoline Park
02.2022 - 11.2023
High School Diploma -
Lafayette Jefferson Highschool