Summary
Overview
Work History
Education
Skills
Leadership Experience
References
Timeline
Generic

Emma Huhmann

Summary

Dynamic Payment Operations Associate I at Alegeus with proven expertise in healthcare claims processing and data evaluation. Recognized for achieving productivity goals while enhancing stakeholder communication. Proficient in Excel and skilled in team building, I deliver impactful results in fast-paced environments, ensuring compliance and quality in all operations.

Overview

15
15
years of professional experience

Work History

Payment Operations Associate I

Alegeus
11.2023 - Current
  • Executed back office banking operations, ensuring compliance with government regulations and company policies.
  • Achieved daily ticket productivity goals in alignment with organizational objectives.
  • Communicated effectively with stakeholders, addressing all work requests within established SLAs.
  • Delivered consistent quality work by identifying metrics and reporting trends to management.

Office Administrator

Promessa
Clermont, Florida
11.2022 - 11.2023
  • Facilitated patient support through appointment scheduling and insurance validation across various software platforms.
  • Processed claims for major insurance companies, ensuring timely account collections and payment processing.
  • Conducted billing research and provided financial counseling to enhance patient understanding of expenses.
  • Performed clerical duties, including recruitment assistance, onboarding, and benefits administration for employees.
  • Managed organizational communications and responded to patient inquiries via phone, email, and in-person interactions.
  • Created and maintained patient charts while scanning and filing documents for accurate health records.
  • Utilized Excel functions to track data growth by posting payments into data sheets.
  • Executed daily document research within electronic health record systems to ensure comprehensive patient information.

Office Administrator

Hanger, INC
Manhattan, Kansas
03.2022 - 11.2022
  • Facilitated patient support through appointment scheduling and insurance validation across various software platforms.
  • Processed claims for major insurance companies, ensuring timely account collections and payment processing.
  • Conducted billing research and provided financial counseling to enhance patient understanding of expenses.
  • Performed clerical duties, including recruitment assistance, onboarding, and benefits administration for employees.
  • Managed organizational communications and responded to patient inquiries via phone, email, and in-person interactions.
  • Created and maintained patient charts while scanning and filing documents for accurate health records.
  • Utilized Excel functions to track data growth by posting payments into data sheets.
  • Executed daily document research within electronic health record systems to ensure comprehensive patient information.

Substitute Teacher, K-12

Kelly Services
Lakeland, Florida
01.2021 - 09.2021
  • Delivered urgent educational staffing support to schools in Orange County.
  • Maintained organizational standards for classroom materials and facilities, catering to student and educator needs.
  • Coordinated and led lectures across diverse age groups and subjects.

Office Administrator

Family Health Clinic
California, Missouri
05.2010 - 08.2017
  • Facilitated patient support through appointment scheduling and insurance validation across various software platforms.
  • Processed claims for major insurance companies, ensuring timely account collections and payment processing.
  • Conducted billing research and provided financial counseling to enhance patient understanding of expenses.
  • Performed clerical duties, including recruitment assistance, onboarding, and benefits administration for employees.
  • Managed organizational communications and responded to patient inquiries via phone, email, and in-person interactions.
  • Created and maintained patient charts while scanning and filing documents for accurate health records.
  • Utilized Excel functions to track data growth by posting payments into data sheets.
  • Executed daily document research within electronic health record systems to ensure comprehensive patient information.

Education

Bachelors - Creative Writing

Southern New Hampshire University
Manchester, NH
01.2023

Skills

  • Leadership and team building
  • Problem solving
  • Fast-paced environment expertise
  • Microsoft Office proficiency
  • Excel and SQL
  • Data collection and entry
  • Data evaluation and interpretation
  • Labor relations management
  • Benefits administration
  • Organizational skills
  • Team communication strategies
  • Peer coaching
  • Healthcare claims processing
  • Training and supervision
  • CRM software utilization
  • Meeting planning and notetaking
  • Citrix and Workday proficiency
  • Genesys and FreshDesk experience

Leadership Experience

  • Alegeus, Fully Remote, Payment Operations Associate I, 10/01/24, Present, Worked multiple As Needed projects as project leader or solo project associate as well as a duo/group member within other projects on an As Needed/On Call basis.
  • Alegeus, Fully Remote, Member Solutions Representative, 03/01/24, Present, Project leader., Worked with multiple cross-departmental cross-teams project teams on an As Needed/On Call basis., Trained multiple persons on the system’s processes and functions and for these projects specifically.
  • Hanger, INC, Manhattan, Kansas, Office Administrator, 03/01/22, 11/30/22, Led the administrative, scheduling, and micro-billing for a clinic with three providers.

References

References available upon request.

Timeline

Payment Operations Associate I

Alegeus
11.2023 - Current

Office Administrator

Promessa
11.2022 - 11.2023

Office Administrator

Hanger, INC
03.2022 - 11.2022

Substitute Teacher, K-12

Kelly Services
01.2021 - 09.2021

Office Administrator

Family Health Clinic
05.2010 - 08.2017

Bachelors - Creative Writing

Southern New Hampshire University

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Emma Huhmann